Matthew Wayne

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• Trained our on-street parking algorithm via management of remote data collectors in various US / EU cities, achieving optimal monthly / quarterly KPIs-
• Enhanced data quality via supervision of local and offshore teams in data aggegation and QA
• Instituted an overhaul in the data accuracy of several critical cities, paving the way for crucial deals with BMW and Ford
• Worked constantly with engineering and product to direct the data team's completion of ad-hoc queries and requests
• Streamlined data operations by consolidating disparate public parking data into a centralized documentation source
• Alleviated corporate budget constraints by overseeing CS efforts following the dissolution of the department
• Mentored new hires in best practices, fostering their growth within the organization.

• Managed 5 dispatchers and 70 drivers to ensure seamless vehicle pick-up and delivery (1000+ cars weekly), ensuring employees adhered to company policies and procedures.
• Conducted regular performance reviews with COO, identifying areas for improvement and developing action plans to address them.
• Co-led user support and retention efforts; closed 200+ Zendesk tickets per week.
• Frequently assumed dispatch responsibilities to allow dispatchers to act as drivers during busy periods.
• Assisted UX design and back-end maintenance by providing insight to our engineers with regards to operational processes.
• Supervised third-party sales reps | Investigated and resolved damage and property theft claims | Oversaw contributions of remote QA team.

• Started out manually front-end testing nRelate's ad widgets
• Helped maintain the campaign schedule for nRelate's ad partners, ensuring deployment on or ahead of schedule more often than not (unfortunately, we weren't tracking these numbers)
• Aided nRelate's business development through analysis of ad images - with an emphasis on maturity level - in weekly meetings with the heads of product.
• Conducted UX and manual regression testing on enterprise applications for Mobilosophy - updating existing test scripts to reflect front and back-end updates.