Matthew Weaver
Matthews,NC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Firehouse Subs
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a more cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering positive team atmosphere that encouraged growth and development.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Volunteer Food Deliverer
Meals On Wheels
01.2020 - 03.2023
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Exhibited strong organizational skills by keeping personal vehicle clean, well-maintained, and stocked with essential supplies for optimum performance on job.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on job.
- Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
- Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
Education
High School Diploma -
Weaver Academy
Matthews, NC04.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
Timeline
Shift Leader
Firehouse Subs
05.2022 - Current
Volunteer Food Deliverer
Meals On Wheels
01.2020 - 03.2023
High School Diploma -
Weaver Academy