Work History

Education

Skills

Leadership And Awards

Timeline

Matthew Webb

Work History

Front Desk

YMCA

Managed daily operations in a fast-paced environment
Maintained a welcoming and inclusive atmosphere at the front desk to ensure all members felt valued and respected upon entering the facility
Kept communication between members and all departments to ensure a smooth flow and resolve any issues efficiently
Assisted with new and existing customer needs in person, phone and chat
Customized rate plans for new members

Correctional Officer

DOC – Central Virginia Correctional Unit 13

Ensured compliance with all applicable federal, state, and local laws, regulations, and polices governing correctional facilities
Monitored communication systems to ensure efficient and effective coordination among correctional officers during emergency situations
Developed and maintained positive relationships with inmates to encourage rehabilitation
Escorted inmates safely to and from appointments
Conducted routine searches and inspections of the facility ensuring a secure environment for both inmates and staff
Implemented conflict resolution strategies to de-escalate tense situation's. As well as collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates at all time
Maintained accurate records of inmate incidents using an electronic database
Provided mentorship and guidance to new correctional officers, sharing best practices for a smooth transition into the team
Kept a high level of mental and emotional resilience to effectively handle the challenging and demanding nature of the correctional environment
Traveled to multiple locations as needed to help, train and implement procedures

Security Advisor

ADT

Laborer

Austin Industries

Merchandise and Stocking Associate

Walmart

Information Desk Assistant

Virginia Commonwealth University, VCU

Crew Member

McDonald’s

Education

Bachelor of Science in Criminal Justice -

Virginia Commonwealth University

Richmond, VA

Skills

Praised by customers and managers for manners, politeness, and positive attitude
Adept at dealing with the public and various situations requiring quick and appropriate responses
High volume Call/Email/Chat communication
Multiple CRM Software's

POS Systems and Ordering Platforms
Data Entry and Maintenance
Proficient with Microsoft Office (Word, Excel, Outlook and PowerPoint)
All major internet browsers

Leadership And Awards

Ambassador for Rappahannock Community College
Virginia Conference for Graduate Schools - 2015, Handpicked by Faculty and Staff
Student Leadership Conference - 2015, Handpicked by Faculty and Staff
Mascot for Rappahannock Community College, Picked for enthusiasm, attitude, and energy

Timeline

Front Desk

YMCA

Correctional Officer

DOC – Central Virginia Correctional Unit 13

Security Advisor

ADT

Laborer

Austin Industries

Merchandise and Stocking Associate

Walmart

Information Desk Assistant

Virginia Commonwealth University, VCU

Crew Member

McDonald’s

Bachelor of Science in Criminal Justice -

Virginia Commonwealth University