Matthew Wellman
Dayton,OH
Summary
A resourceful System Administrator consistently tackles a wide array of technical challenges with a focused and creative approach, driven by a deep passion for cybersecurity. Highly effective in problem-solving and decision-making, leveraging 11 years of ever growing IT knowledge and expertise to ensure robust system security and resilience.
Overview
11
11
years of professional experience
Work History
Systems Administrator
Advantive
Tampa, FL
11.2022 - Current
- Diagnosed and resolved hardware and software issues.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Attended meetings to deliver status reports to key stakeholders.
- Integrated and updated software products to boost system compatibility.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Devised scripts and automation tools to improve system efficiency.
IT & Application Support Specialist
PQ Systems
Dayton, OH
04.2016 - 11.2022
- Directed the maintenance and optimization of firewalls, ensuring robust protection against unauthorized access and cyber threats.
- Managed cybersecurity software solutions, implementing and fine-tuning tools to detect and respond to security incidents effectively.
- Spearheaded the implementation of Multi-Factor Authentication (MFA) protocols, enhancing authentication security and safeguarding sensitive data.
- Orchestrated comprehensive management of IT infrastructure, including on-premise and cloud-based systems, with a relentless focus on cybersecurity best practices.
- Delivered regular status updates on the organization's IT infrastructure and cybersecurity posture, providing stakeholders with actionable insights to mitigate risks and strengthen defenses.
- Presented as a cybersecurity expert at AIAG conferences, sharing cutting-edge strategies and industry insights to bolster cyber resilience.
- Led software deployment initiatives and conducted regular cybersecurity meetings to promote awareness and ensure compliance with security policies and procedures.
- Provided exceptional customer support and conducted on-site and virtual software trainings, integrating cybersecurity principles into user education efforts.
- Oversaw building maintenance operations and provided mentorship to interns, instilling a culture of cybersecurity awareness and accountability across the organization.
Application Support
PQ Systems
Dayton, OH
09.2014 - 04.2016
- Provided valuable feedback to developers, contributing to the enhancement of software quality and user experience.
- Utilized phone calls, emails, and live chats to promptly address customer inquiries regarding software functionalities, ensuring high levels of customer satisfaction.
- Played a pivotal role as the safety advisor for the company, implementing proactive measures to maintain a safe working environment.
- Conducted onsite and virtual training sessions for software usage, effectively disseminating knowledge and promoting user proficiency.
Application Support Intern
PQ Systems
Dayton, OH
03.2013 - 09.2014
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Analyzed problems and worked with teams to develop solutions.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Enhanced development processes by providing constructive feedback and suggestions to developers.
- Collaborated with the development team to improve software quality and user experience through detailed feedback.
- Provided exceptional customer support through phone calls, emails, and live chats, addressing inquiries about software functionalities and troubleshooting technical issues.
- Demonstrated strong communication skills and product knowledge to effectively assist customers and ensure their satisfaction.
- Served as a trusted safety advisor for the company, implementing proactive measures to ensure a safe working environment for employees.
- Developed and implemented safety protocols, conducted trainings, and effectively communicated safety procedures to staff, contributing to a culture of safety awareness within the organization.
- Played a key role in the IT department by assisting in the deployment of software across the organization, ensuring seamless integration and functionality.
- Facilitated office setup processes, including equipment installation, network configuration, and software implementation, contributing to efficient operations and productivity.
- Demonstrated versatility and adaptability by providing technical support and troubleshooting assistance to colleagues, fostering a collaborative and supportive work environment within the organization.
Education
Associate of Applied Science - Cyber Security & Investigation
Sinclair Community College
Dayton, OH08.2014
No Degree - Cyber Investigation Certificate
Sinclair Community College
Dayton, OH05.2014
Skills
- VoIP Systems
- PC diagnostics
- Systems Due Diligence
- Infrastructure Planning
- Email Administration
- Network Firewall Management
- Packet Loss Testing
- Servers expertise
- Remote Conferencing Support
- Workstation Maintenance
- Security Protocols
- Access Control
Accomplishments
MVP of IT award. Won at Advantive in January 2024.
Timeline
Systems Administrator
Advantive
11.2022 - Current
IT & Application Support Specialist
PQ Systems
04.2016 - 11.2022
Application Support
PQ Systems
09.2014 - 04.2016
Application Support Intern
PQ Systems
03.2013 - 09.2014
Associate of Applied Science - Cyber Security & Investigation
Sinclair Community College
No Degree - Cyber Investigation Certificate
Sinclair Community College