Matthew Wellman
Dayton,OH
Summary
A resourceful System Administrator consistently tackles a wide array of technical challenges with a focused and creative approach, driven by a deep passion for cybersecurity. Highly effective in problem-solving and decision-making, leveraging 11 years of ever growing IT knowledge and expertise to ensure robust system security and resilience.
Overview
11
11
years of professional experience
Work History
Systems Administrator
Advantive
11.2022 - Current
- Diagnosed and resolved hardware and software issues.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Attended meetings to deliver status reports to key stakeholders.
- Integrated and updated software products to boost system compatibility.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Devised scripts and automation tools to improve system efficiency.
IT & Application Support Specialist
PQ Systems
04.2016 - 11.2022
- Directed the maintenance and optimization of firewalls, ensuring robust protection against unauthorized access and cyber threats.
- Managed cybersecurity software solutions, implementing and fine-tuning tools to detect and respond to security incidents effectively.
- Spearheaded the implementation of Multi-Factor Authentication (MFA) protocols, enhancing authentication security and safeguarding sensitive data.
- Orchestrated comprehensive management of IT infrastructure, including on-premise and cloud-based systems, with a relentless focus on cybersecurity best practices.
- Delivered regular status updates on the organization's IT infrastructure and cybersecurity posture, providing stakeholders with actionable insights to mitigate risks and strengthen defenses.
- Presented as a cybersecurity expert at AIAG conferences, sharing cutting-edge strategies and industry insights to bolster cyber resilience.
- Led software deployment initiatives and conducted regular cybersecurity meetings to promote awareness and ensure compliance with security policies and procedures.
- Provided exceptional customer support and conducted on-site and virtual software trainings, integrating cybersecurity principles into user education efforts.
- Oversaw building maintenance operations and provided mentorship to interns, instilling a culture of cybersecurity awareness and accountability across the organization.
Application Support
PQ Systems
09.2014 - 04.2016
- Provided valuable feedback to developers, contributing to the enhancement of software quality and user experience.
- Utilized phone calls, emails, and live chats to promptly address customer inquiries regarding software functionalities, ensuring high levels of customer satisfaction.
- Played a pivotal role as the safety advisor for the company, implementing proactive measures to maintain a safe working environment.
- Conducted onsite and virtual training sessions for software usage, effectively disseminating knowledge and promoting user proficiency.
Application Support Intern
PQ Systems
03.2013 - 09.2014
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Analyzed problems and worked with teams to develop solutions.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Enhanced development processes by providing constructive feedback and suggestions to developers.
- Collaborated with the development team to improve software quality and user experience through detailed feedback.
- Provided exceptional customer support through phone calls, emails, and live chats, addressing inquiries about software functionalities and troubleshooting technical issues.
- Demonstrated strong communication skills and product knowledge to effectively assist customers and ensure their satisfaction.
- Served as a trusted safety advisor for the company, implementing proactive measures to ensure a safe working environment for employees.
- Developed and implemented safety protocols, conducted trainings, and effectively communicated safety procedures to staff, contributing to a culture of safety awareness within the organization.
- Played a key role in the IT department by assisting in the deployment of software across the organization, ensuring seamless integration and functionality.
- Facilitated office setup processes, including equipment installation, network configuration, and software implementation, contributing to efficient operations and productivity.
- Demonstrated versatility and adaptability by providing technical support and troubleshooting assistance to colleagues, fostering a collaborative and supportive work environment within the organization.
Education
Associate of Applied Science - Cyber Security & Investigation
Sinclair Community College
Dayton, OH08.2014
No Degree - Cyber Investigation Certificate
Sinclair Community College
Dayton, OH05.2014
Skills
- VoIP Systems
- PC diagnostics
- Systems Due Diligence
- Infrastructure Planning
- Email Administration
- Network Firewall Management
- Packet Loss Testing
- Servers expertise
- Remote Conferencing Support
- Workstation Maintenance
- Security Protocols
- Access Control
Accomplishments
MVP of IT award. Won at Advantive in January 2024.
Timeline
Systems Administrator
Advantive
11.2022 - Current
IT & Application Support Specialist
PQ Systems
04.2016 - 11.2022
Application Support
PQ Systems
09.2014 - 04.2016
Application Support Intern
PQ Systems
03.2013 - 09.2014
Associate of Applied Science - Cyber Security & Investigation
Sinclair Community College
No Degree - Cyber Investigation Certificate
Sinclair Community College
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