Matthew Wells
Marana
Summary
Dynamic and results-driven professional with extensive experience at Mister Car Wash, excelling in team leadership and equipment installation. Proven track record in enhancing productivity and reducing project timelines through innovative problem-solving and effective employee training. Recognized for fostering a positive work environment and achieving high-quality outcomes in challenging situations.
Overview
10
10
years of professional experience
Work History
New Build Installation Manager
Mister Car Wash
07.2021 - Current
- Oversaw quality control measures during installations, identifying potential issues to minimize rework later.
- Improved installation processes for increased productivity and reduced project timelines.
- Communicated effectively with peers and management, maintaining transparency throughout the project.
- Provided constant training for technicians, ensuring up-to-date knowledge on procedures and technical skills.
- Directed teams in installation, testing, start-up and hand offs to local teams.
- Helped devise innovative solutions for installation challenges, resulting in successful project outcomes.
- Enhanced team morale and productivity by recognizing outstanding performance and providing opportunities for development and growth.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
Maintenance Technician - Field Facilities
Mister Car Wash
07.2018 - 07.2021
- Traveled bi-weekly leading teams on Acquisitions, Capex projects, and the large scale POS system overhaul to Micro Logic.
- Used problem-solving skills to alleviate issues efficiently.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for equipment replacement, repair, or maintenance.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Trained new employees on proper use and care of tools, equipment, and safety protocols.
- Assisted in developing and implementing procedures to improve maintenance processes.
- Diagnosed and repaired both mechanical and electrical systems.
- Positive engagement with customers and vendors to maintain professional appearance as a representative of Mister.
Maintenance Technician
Mister Car Wash
01.2017 - 07.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to resolve issues efficiently.
- Followed guidelines and procedures for equipment replacement, repair, or general maintenance.
- Performed electrical and mechanical repairs on all equipment to minimize downtime.
- Collaborated with peers to complete larger projects efficiently.
- Developed new strategies to improve maintenance processes and cut downtime on the wash process.
- Provided inventory management for spare parts, ensuring critical components were always available to minimize downtime.
- Performed preventive maintenance and repairs on various types of equipment.
General Manager
Mister Car Wash
04.2016 - 01.2017
- Managed budgets, employee reviews, training, and scheduling.
- Managed a diverse team, promoting a positive work environment resulting in employee satisfaction.
- Created strong relationships with clients and vendors to ensure long-term success and loyalty.
- Monitored financial performance, used set budgets to control expenses to provide financial stability and organizational growth.
- Maximized efficiency with team by coaching and mentoring them on management, best practices, company procedures, and technical systems.
- Increased overall site efficiency by implementing innovative strategies to assist team in productivity and efficiency.
Manager
Mister Car Wash
04.2015 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and finding successful solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Merkel High School
Merkel, TXSkills
- Task delegation
- Employee training
- Equipment installation
- Electrical
- Teamwork
- Hardworking and reliable
- Problem-solving
- Multitasking
- Critical thinking
- Team leadership
- Self motivation
Timeline
New Build Installation Manager
Mister Car Wash
07.2021 - Current
Maintenance Technician - Field Facilities
Mister Car Wash
07.2018 - 07.2021
Maintenance Technician
Mister Car Wash
01.2017 - 07.2018
General Manager
Mister Car Wash
04.2016 - 01.2017
Manager
Mister Car Wash
04.2015 - 04.2016
High School Diploma -
Merkel High School