Summary
Overview
Work History
Education
Skills
Operational Skills
References
Timeline
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Matthew West

Matthew West

Lewisville

Summary

Dynamic operations leader with a proven track record at Amazon, excelling in process improvement and budget management. Enhanced operational efficiency and customer service, driving significant cost reductions. Skilled in performance metrics and fostering high-performing teams, I consistently deliver results that align with strategic business objectives.

Overview

13
13
years of professional experience

Work History

Area Manager of Operations

Amazon
Carrollton
09.2019 - Current
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
  • Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
  • Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
  • Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
  • Developed budgeting plans for each department based on projected revenue growth.
  • Collaborated with other managers to develop plans for new initiatives and projects.
  • Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
  • Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
  • Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
  • Coordinated with other departments to ensure timely completion of projects.
  • Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
  • Trained staff on new procedures or processes related to their job functions.
  • Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
  • Maintained a safe working environment by adhering to safety regulations and procedures.
  • Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
  • Ensured that safety standards were met while maintaining a safe work environment for all employees.
  • Resolved conflicts between departments by providing clear direction on tasks or duties.
  • Created reports outlining operational performance metrics for senior management review.
  • Ensured compliance with all applicable laws, regulations and organizational policies.
  • Worked closely with human resources personnel to ensure compliance with labor laws.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Created reports and established processes to assist with loss prevention and budget maintenance.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Supported and planned various effective marketing and sales strategies.
  • Visited regional locations to verify full functionality and operational effectiveness.

Director of Sales

Limestone Networks
Dallas
10.2012 - 12.2018
  • Created reports on weekly, monthly, quarterly performance metrics for senior management review.
  • Created presentations for potential customers to showcase products and services.
  • Identified new business opportunities and negotiated contracts with clients.
  • Monitored industry trends to ensure competitive advantage in the marketplace.
  • Analyzed customer data and developed targeted marketing campaigns.
  • Developed and implemented sales strategies to increase market share.
  • Developed pricing strategies that increased revenue while maintaining customer loyalty.
  • Analyzed customer feedback data to identify areas of improvement within the organization.
  • Coordinated efforts between sales teams in multiple geographic locations.
  • Conducted regular meetings with sales team members to review performance goals.
  • Provided training on product knowledge, customer service, and sales techniques to staff members.
  • Researched competitors' activities in order to gain insights into their strategies and tactics.
  • Managed a budget for advertising initiatives, trade shows, conferences.
  • Developed and maintained sales materials and current product knowledge.
  • Hired and motivated high-performing sales team.

Education

Bachelor of Science - Business Accountancy

University of Arkansas
Fayetteville, AR
05-2011

Skills

  • Process improvement
  • Budget management
  • Inventory control
  • Performance metrics
  • Operational efficiency
  • Customer service

Operational Skills

Matthew   has demonstrated exceptional leadership and impact at STX2, exemplifying   multiple Amazon Leadership Principles in his daily work:

· Deliver Results: Transformed the lowest-performing shift into   one of the top two shifts in the building during his L6 stretch role   (March-June), showing clear measurable improvement in operational metrics.

· Ownership: Consistently took on additional responsibilities   beyond his core role, including stepping up to a L6 stretch position,   demonstrating his ability to think and operate at a higher level.

· Insist on the Highest Standards: Maintained exceptional   quality and performance metrics while managing multiple priorities and   increased responsibilities.

· Earn Trust: Successfully led and motivated his team through   significant performance improvements, building strong relationships and   credibility across all levels.

His impact has been particularly notable in:

1. Performance turnaround   of his shift

2. Team development and   motivation

3. Operational excellence

4. Leadership capability   demonstration at the next level

Matthew's ability to drive substantial improvement in shift performance while   maintaining strong team engagement demonstrates his readiness for increased   responsibility and his valuable contribution to STX2's success

Operational   Excellence:

· Insists on maintaining highest standards across all   responsibilities

· Takes calculated, well-thought-out approaches to process   improvements:

o Implemented strategic   break time adjustments during peak cost periods, demonstrating strong   business acumen and cost consciousness

o Drove significant   productivity improvements across operations:

§ Inbound metrics   increased from 101.52 TPH in March to 119.32 TPH in June, representing a   17.5% improvement

§ Outbound performance   improved from 93.24 TPH to 110.94 TPH in the same period, showing an 18.9%   increase

o During stretch role as   Operations Manager for front half nights team:

§ Successfully trained   leadership team on critical departmental success factors

§ Leveraged   comprehensive process knowledge to fill knowledge gaps

§ Improved overall   building TPH from 46.81 to 63.42, representing a 35.5% increase in   productivity

o Matthew expanded his   impact by training and implementing a mobile decant process at STX3. The   shift he ran demonstrated immediate effectiveness, achieving:

1. 152 Throughput Per   Hour (TPH)

2. 198 Stow Rate

3. 13,379 units stowed

· Shows strong attention to detail while maintaining big-picture   perspective

References

References available upon request.

Timeline

Area Manager of Operations

Amazon
09.2019 - Current

Director of Sales

Limestone Networks
10.2012 - 12.2018

Bachelor of Science - Business Accountancy

University of Arkansas

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