Matthew Westbrooks
Boiling SPrings,SC
Summary
Adept Interface Support Technician with a proven track record at Red Sail Technologies, showcasing advanced analytical thinking and exceptional teamwork. Excelled in implementing HL7 systems, significantly enhancing data coordination and system stability. Renowned for transforming complex technical issues into user-friendly solutions, ensuring high customer satisfaction and efficient problem resolution.
Overview
11
11
years of professional experience
Work History
Interface Support Technician
Red Sail Technologies
01.2018 - Current
- Coordinated with vendors to resolve HL7 interface malfunctions quickly and efficiently, reducing downtime costs.
- Implemented multiple HL7 systems to coordinate data flow between a pharmacy management system and remote systems such as Electronic Medical Record (EMR) systems, Dispensing robots, etc.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
Software Support Technician
QS/1
08.2017 - 01.2018
- Acted as a liaison between end-users and development teams, effectively bridging the gap between technical jargon and user-friendly language.
- Enhanced customer satisfaction by resolving software-related issues promptly and efficiently.
- Communicated complex technical concepts clearly to non-technical users, leading them confidently through troubleshooting steps without frustration.
- Provided exceptional customer service through clear communication, empathetic listening, and diligent problem-solving efforts.
Percussion Director
Boiling Springs High School
07.2013 - 05.2017
- Collaborated with other music instructors to create a cohesive curriculum for the entire music department.
- Managed inventory of percussion instruments and equipment, ensuring optimal maintenance and repair as necessary.
- Boosted student engagement in music theory lessons by incorporating interactive learning activities.
Education
Bachelor of Science - Computer Programming
Limestone College
Gaffney06-2024
Skills
- Advanced Analytical Thinking
- Versed in multiple programming languages
- Experienced with the Systems Development Life Cycle
- Testing and debugging
- Time management abilities
- Teamwork
Timeline
Interface Support Technician
Red Sail Technologies
01.2018 - Current
Software Support Technician
QS/1
08.2017 - 01.2018
Percussion Director
Boiling Springs High School
07.2013 - 05.2017
Bachelor of Science - Computer Programming
Limestone College
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