Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Westhoven

Matthew Westhoven

Quality Control Manager
Winchester,CA

Summary

Results-driven Quality Control Manager with a knack for enhancing productivity and efficiency in quality assurance processes. Specialize in statistical analysis, process improvement methodologies, and regulatory compliance, ensuring high-quality outputs consistently. Excel in team leadership, problem-solving, and communication, using these soft skills to drive successful project completions and maintain standards of excellence across all operations.

Overview

33
33

Years of Green Industry Experience

Work History

Quality Control Manager

SoCal Property Services
Costa Mesa, California
03.2025 - Current
  • Inspected properties for quality compliance and safety standards.
  • Developed quality control checklists for property evaluations.
  • Documented inspection results and maintained accurate records for reporting purposes.
  • Reviewed customer complaints and took corrective action when necessary.
  • Supported continuous improvement initiatives within the organization.

Branch Manager

Lawn Squad
Elyria, Ohio
12.2024 - 03.2025
  • Managed daily operations of branch to ensure efficient service delivery.
  • Organized schedules and assignments for staff based on workload demands.
  • Coordinated inventory management to support branch needs and operations.
  • Ensured compliance with safety protocols and maintained a clean work environment.
  • Developed strong relationships with clients through effective communication strategies.
  • Implemented branch initiatives to enhance service quality and team productivity.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Senior Field Operations Manager

Powerhouse
DeWitt, Michigan
05.2023 - 01.2025
  • Led regular team meetings to address challenges and improve communication.
  • Monitored compliance with safety regulations and company policies in the field.
  • Collaborated with cross-functional teams to resolve operational issues promptly.
  • Analyzed performance data to identify trends and recommend enhancements.
  • Collaborated with managers to assess needs and develop program plans.
  • Assessed operational performance of field employees and provided feedback for improvement.
  • Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
  • Ensured effective communication between field personnel and corporate office.

West Region Manager

BrightView Enterprise Solutions
New Albany, Ohio
11.2012 - 05.2024
  • Assisted in managing daily operations across multiple service sites.
  • Coordinated with teams to ensure service delivery met company standards.
  • Participated in training sessions to learn safety protocols and operational procedures.
  • Engaged with clients to gather feedback on service quality and improvements.
  • Collaborated with team members to resolve customer inquiries and issues promptly.
  • Observed industry best practices to enhance operational efficiency and effectiveness.
  • Developed and implemented regional sales strategies to increase market share.
  • Resolved conflicts between customers, vendors, or employees within the region.

Education

High School Diploma -

Napoleon High School
Napoleon, OH
06-1989

Skills

  • Quality inspections
  • Compliance audits
  • Data documentation
  • Corrective actions
  • Operational standards
  • Service delivery management
  • Performance evaluation
  • Team leadership
  • Effective communication
  • Operation Monitoring
  • Customer satisfaction

Timeline

Quality Control Manager

SoCal Property Services
03.2025 - Current

Branch Manager

Lawn Squad
12.2024 - 03.2025

Senior Field Operations Manager

Powerhouse
05.2023 - 01.2025

West Region Manager

BrightView Enterprise Solutions
11.2012 - 05.2024

High School Diploma -

Napoleon High School

Similar Profiles

CREATE PROFILE
Matthew WesthovenQuality Control Manager
Created at Resume-Now.com