Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Wetherson

Hanover,PA

Summary

Resourceful Lot Porter offering 3 years of expertise in assisting customers while supporting the sales and service teams. Successful in helping customers by promptly greeting guests and addressing all needs. Dedicated to carefully managing owner records when transporting dealership vehicles.

Overview

3
3
years of professional experience

Work History

Service Advisor

Midas
Hanover, PA
07.2023 - Current
  • Resolved customer complaints in an efficient and courteous manner.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Greeted customers and addressed their needs in a professional manner.
  • Answered phone calls and responded to questions and concerns.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Inventory Manager

Renn Kirby Automotive
Gettysburg, PA
06.2021 - 07.2023
  • Analyzed stock levels and processes to predict inventory problems and formulate solutions.
  • Issued tags to customers to place in windshields or rearview mirror for display.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Monitored parking area for safety, security and general customer concerns.
  • Greeted customers and opened car doors to enhance service.
  • Assigned numbered tags to customers and vehicles.
  • Logged assigned vehicle tags in specified software.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Managed assigned tasks efficiently while working under tight deadlines set by management.
  • Assisted in maintaining an accurate inventory of cars on the lot.
  • Verified customer identification before releasing vehicles from the lot.
  • Kept records of fuel purchases made by customers while visiting the dealership's lot.
  • Kept digital logs updated with cars, locations and special customer information.
  • Handled account payments, collected cash and processed credit card charges.

Education

Bachelor of Science - Finance & Accounting

Southern New Hampshire University
Hooksett, NH
03-2027

High School Diploma -

Littlestown Senior High School
Littlestown, PA
06-2021

Skills

  • Quality Control
  • Documentation and Reporting
  • Customer Retention
  • Service Recommendations
  • Customer Service
  • Service Estimates
  • Running Errands
  • Inventory Maintenance
  • Transaction Processing
  • Data Entry
  • Property Maintenance

Timeline

Service Advisor

Midas
07.2023 - Current

Inventory Manager

Renn Kirby Automotive
06.2021 - 07.2023

Bachelor of Science - Finance & Accounting

Southern New Hampshire University

High School Diploma -

Littlestown Senior High School

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Matthew Wetherson