Matthew Whaley
Farmington,MO
Summary
Results-driven Class A CDL Driver with a strong work ethic, proven at TransWood Inc. Expert in GPS navigation and route planning, ensuring timely deliveries while maintaining a clean driving record. Adept at problem-solving and collaborating with teams to enhance operational efficiency and safety on the road.
Overview
11
11
years of professional experience
Work History
Class A CDL Driver
TransWood Inc.
03.2023 - Current
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
Class A CDL Driver
Crown Valley
09.2022 - 03.2023
- Managed time efficiently during multi-stop trips to ensure timely completion of assigned duties within established deadlines.
- Contributed to team success by collaborating with dispatchers, warehouse staff, and other drivers to optimize performance.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Delivered and unloaded products with equipment such as pallet jacks and shoulder straps.
OTR Truck Driver
Us Freight Transportation
03.2022 - 09.2022
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
CDL A OTR Driver
Beelman
05.2021 - 03.2022
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Correctional Officer
Eastern Region Diagnostics Correctional Center
12.2018 - 03.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
Spectrum Chat Agent
ACCENT
05.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Gathered valuable feedback from customers, contributing to improvements in products and services offered by the company.
- Implemented upselling techniques when appropriate, contributing to increased per-customer sales revenue.
- Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
Inventory Specialist
WIS International Inventory Service
10.2016 - 05.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Engagement Specialist
ACCENT
01.2015 - 02.2017
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Crew Member
Little Caesars Pizza
01.2014 - 01.2015
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Computer Science
Mineral Area College
Park Hills, MOHigh School Diploma -
North County Senior High School
Bonne Terre, MO05-2013
Skills
- Strong work ethic
- GPS navigation systems
- Route planning
- Safe driving
- Problem-solving
- Data entry
Timeline
Class A CDL Driver
TransWood Inc.
03.2023 - Current
Class A CDL Driver
Crown Valley
09.2022 - 03.2023
OTR Truck Driver
Us Freight Transportation
03.2022 - 09.2022
CDL A OTR Driver
Beelman
05.2021 - 03.2022
Correctional Officer
Eastern Region Diagnostics Correctional Center
12.2018 - 03.2021
Spectrum Chat Agent
ACCENT
05.2017 - 12.2018
Inventory Specialist
WIS International Inventory Service
10.2016 - 05.2017
Engagement Specialist
ACCENT
01.2015 - 02.2017
Crew Member
Little Caesars Pizza
01.2014 - 01.2015
No Degree - Computer Science
Mineral Area College
High School Diploma -
North County Senior High School
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