Matthew Whipple
Sarasota,FL
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Waterfrontoo. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring timely service and positive guest experiences. Demonstrates strong teamwork and food safety awareness, contributing to increased repeat customer rates and seamless operational workflows.
Overview
11
11
years of professional experience
Work History
Hospitality Team Member
Waterfrontoo
Sarasota, FL
10.2018 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
- Increased repeat customer rates with personalized guest interactions and attentive service.
Server
Captain Eddies
Nokomis, FL
01.2015 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
Bada Bing Pizza
Venice, FL
05.2015 - 09.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Food and Beverage Attendant
Harbor Chase Assisted Living
Venice, FL
04.2014 - 04.2015
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Fast Food Team Member
McDonald's
Venice, FL
09.2013 - 04.2014
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
Education
None - Business Management
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Venice Senior High School
Venice, FL06.2016
Skills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-Motivation
- Professional Appearance
- Cash handling proficiency
- Problem-solving skills
- Hospitality services
- Time Management
- Problem-Solving
- Relationship Building
- Multitasking Abilities
Timeline
Hospitality Team Member
Waterfrontoo
10.2018 - Current
Delivery Driver
Bada Bing Pizza
05.2015 - 09.2015
Server
Captain Eddies
01.2015 - 09.2018
Food and Beverage Attendant
Harbor Chase Assisted Living
04.2014 - 04.2015
Fast Food Team Member
McDonald's
09.2013 - 04.2014
None - Business Management
State College of Florida, Manatee-Sarasota
High School Diploma -
Venice Senior High School