Matthew Whitaker
Billings,MT
Summary
Proven leader in operations management with a track record of enhancing performance outcomes at Acuren. Skilled in API standards and team leadership, I excel in driving project completion within budget constraints. My approach has significantly improved customer satisfaction and team productivity, showcasing my problem-solving and staff management capabilities.
Overview
11
11
years of professional experience
Work History
Operations Manager
Acuren
12.2022 - Current
- Supervised operations staff and kept employees compliant with company policies, procedures and certifications.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed all budgetary items including internal budgets and cost to customers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors, customers and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Field Services Manager / Advanced Visual Inspector
Team Industrial Services
02.2022 - 12.2022
- API 570/510/653/577/1169/1184/TES
- ASNT RT Level III RT/PT/VT
- STI - SP001 (653 Adjunct)
- Worked as the Operations Manager, Safety Manager, Area Sales Manager, and Quality Manager in Wyoming and Montana.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Tank Inspector / Construction Field Representative
Quality Integrated Services
09.2021 - 02.2022
- Developed customized inspection plans based on client requirements and industry best practices.
- Enhanced safety protocols for tank inspections, reducing workplace accidents and injuries.
- Maintained accurate records of all tank inspections performed, ensuring easy access for future reference.
- Performed thorough inspections of storage tanks to ensure compliance with industry standards and regulations.
- Collaborated with maintenance teams to identify and address potential issues in storage tanks.
- Worked closely with engineers in developing repairs for identified defects or problem areas within the storage tanks.
- Oversaw all NDT operations for Tank Turnarounds.
- Oversaw all welding and maintenance for Tank Turnarounds.
- Wrote all permits for crews to work.
- Conducted daily safety briefs.
- performed daily, weekly and monthly reports showing progress, contractor manhours, safety reviews, delays for weather, etc.
API / QC Lead / Radiographer / NDT Level II
Acuren
06.2013 - 09.2021
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
- Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
- Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
- Maintained a strong safety culture within the NDT department by adhering to established best practices and promoting awareness among team members.
- Boosted team efficiency by training new technicians on proper usage of NDT equipment and techniques.
- Reduced inspection time with the efficient use of ultrasonic, radiographic, and magnetic particle testing methods.
- Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Education
High School Diploma -
Statesboro High School
Statesboro, GA05.2013
Skills
- API 570/510/653/577/1169/1184/TES
- ASNT Level III RT/PT/VT
- STI - SP001 (653 Adjunct)
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
Timeline
Operations Manager
Acuren
12.2022 - Current
Field Services Manager / Advanced Visual Inspector
Team Industrial Services
02.2022 - 12.2022
Tank Inspector / Construction Field Representative
Quality Integrated Services
09.2021 - 02.2022
API / QC Lead / Radiographer / NDT Level II
Acuren
06.2013 - 09.2021
High School Diploma -
Statesboro High School