Matthew Whitlow
Dora
Summary
Technical professional with background in minor maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Able to maintain a very high level in Quality Control. Highly skilled in technical diagnostics and collaborative problem-solving. Innovative technology professional with several years of diverse experience. Skilled in enhancing existing processes and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
Work History
Technician III
Steris IMS
07.2018 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a very high level of Quality Control while producing products in a timely manner.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Worked on CI projects and actively participated on several Kaizen events to help streamline existing processes.
Key Holder Sales Associate
Masco Auto Parts
05.2016 - 07.2018
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Responsible for counting the cash register nightly and assisted in running nightly report out.
Retail Service Specialist
O’Riley Auto Parts
04.2010 - 05.2016
- Worked to build relationships with customers and built potential for additional sales.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Responsible for nightly and weekend deposits along with weekend reports.
Education
High School Diploma -
Sumiton Christian High School
Sumiton, AL05-2007
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Documentation and reporting
- Extensive organizational skills
- Staff education and training
- Preventive Maintenance
Timeline
Technician III
Steris IMS
07.2018 - Current
Key Holder Sales Associate
Masco Auto Parts
05.2016 - 07.2018
Retail Service Specialist
O’Riley Auto Parts
04.2010 - 05.2016
High School Diploma -
Sumiton Christian High School
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