Matthew Wilkins
Mcgregor
Summary
Dynamic professional with extensive experience in customer service and leadership, notably as an Assistant Store Manager at Cefco Gas Station. Proven ability to enhance operational efficiency and resolve customer issues effectively. Skilled in data entry and active listening, consistently exceeding expectations and fostering a positive team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junk Remover
1-800-got-junk
Waco, TX
10.2025 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Family Caregiver
Selfemployed
10.2023 - 10.2025
- Oversaw family member's rehabilitation following limb loss
Assistant Store Manager
Cefco Gas Station
Hamilton, United States
04.2022 - 07.2023
- Ensured the safety and efficiency of the staff and customers
- Oversaw daily operations
- Ensured proper inventory management
- Dealt with customers enquiries and complaints
- Monitored fuel levels and ordered new supplies
- Managed financial aspects of the business
Night Manager
Ranglers Gas Station
Hamilton, United States
09.2021 - 02.2022
- Ordered stock and keep up with inventory
- Ensuring the premises and equipment are maintained and compliant with health and safety regulations
- Provided excellent customer service
- Trained most new employees
- Helped out in both the Pizza Inn and the Quiznos when needed or got backed up
- Was responsible for closing up the store, closing count, and final paperwork
Cart Attendant
Lake Waco Golf Club
Waco, United States
03.2021 - 08.2021
- Washed, waxed and buffed the exterior of vehicles.
- Cleaned and delivered carts to the storage area
- Cleaned golf carts, helped with tournaments, gained more work experience with customers
- Misc tasks (garbage, sweeping, etc)
- Obtained a key to open and close the course facilities.
- Communicated with customers regarding vehicle issues and potential repairs.
- An expert in meeting the wants and needs of customers and always putting them first.
- Examined vehicles to determine the extent of damage or malfunctions
- Worked outside in different weather conditions.
- Thorough knowledge of how a golf course is organized and run
- Built my work ethic and my ability to find work to do when there was no required work to be done
- Coordinated the upkeep of the driving range
- Helped to clean, repair, charge, and retrieve golf carts
- Cleaning golfers clubs and loading their golf bags into their car.
Manager
Brookshire Brothers
Moody, United States
10.2018 - 03.2021
- Hired and trained staff in concession sales and customer service
- Proven ability to understand and follow complex instructions to successful conclusions.
- Conducted daily,weekly and monthly closings and financial reporting of the office accounts.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Reported to the General Manager with responsibility for training front of house employees and guest services.
- Performed closing duties as in making sure the money was right in the till as well as making sure closing employee did all their closing tasks
- Developed schedules for staff to complete projects in a timely manner
- Experienced in customer service skills.
- Having a real passion for retailing, with a strong desire to exceed customer expectations.
- Handling return of damaged goods.
Education
High school diploma -
Moody High School
Moody, Tx, United States01-2020
Skills
- Verbal communication
- Phone skills
- Active listening
- Data entry
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- Leadership abilities
- Receptiveness to feedback
- Decision-making and problem-solving
- Interpersonal skills
- Analytical skills
Certification
Food safety manager January 12, 2023
Timeline
Junk Remover
1-800-got-junk
10.2025 - 02.2026
Family Caregiver
Selfemployed
10.2023 - 10.2025
Assistant Store Manager
Cefco Gas Station
04.2022 - 07.2023
Night Manager
Ranglers Gas Station
09.2021 - 02.2022
Cart Attendant
Lake Waco Golf Club
03.2021 - 08.2021
Manager
Brookshire Brothers
10.2018 - 03.2021
High school diploma -
Moody High School