Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Williams

Birmingham,Alabama

Summary

Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 8 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need. Experienced truck driver offering exceptional skills in route planning gained during 8 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Talented Truck Driver with good route planning, payment handling and customer service skills.

Overview

6
6
years of professional experience

Work History

CDL Truck Driver

Kmc Trucking
Eutaw, AL
06.2020 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Contacted customers to report delayed delivery times.
  • Verified contents of inventory loads against Bills of Lading.
  • Maximized load safety by balancing, securing and weighing products.

Customer Service Representative

Sitel Corporation
Birmingham, AL
01.2002 - 01.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Phillips High School
Birmingham, AL
01.2001

Skills

  • Ability to Lift 50 Pounds
  • Safety and Emergency Equipment
  • Delivery Verification
  • DOT Requirements
  • Map Reading
  • Efficiency and Time Management
  • State and Federal Regulations
  • Valid Driver's License
  • Daily Vehicle Inspections

Timeline

CDL Truck Driver

Kmc Trucking
06.2020 - Current

Customer Service Representative

Sitel Corporation
01.2002 - 01.2006

High School Diploma -

Phillips High School

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Matthew Williams