Summary
Overview
Work History
Education
Certification
Timeline
Generic

Matthew Williams

East Bank,WV

Summary

Reputable Technician with thirteen years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Jouneyman Technician

UPS
South Charleston, WV
12.2023 - Current
  • Communicated directly with equipment vendors for defective parts return.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Disassembled machines for inspection or repair purposes.
  • Cleaned work areas regularly to maintain a safe environment.
  • Identified potential safety risks associated with the operation of certain machinery.
  • Installed, adjusted and calibrated electrical systems and components.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Performed preventive maintenance on machinery, engines and other components.
  • Maintained and repaired specialized equipment according to manufacturer's instructions.
  • Negotiated with vendors and suppliers to source replacement parts.
  • Documented all actions taken when troubleshooting problems with machinery.
  • Reviewed work orders and discussed with supervisors.
  • Collaborated with management on developing cost-effective solutions for production needs.
  • Planned work procedures using charts, technical manuals and experience.

Lead Technician/Management Trainee

Ryder Truck Rental & Leasing
Dunbar, WV
08.2011 - 12.2023
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Maintained up-to-date knowledge of current technology trends.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Coordinated with vendors to ensure timely delivery of products or services.
  • Followed safety practices to safeguard against injury and damage to property.
  • Leveraged Lean Six Sigma expertise to reduce wastes and enhance productivity.
  • Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Assisted junior technicians in resolving complex technical problems.
  • Identified areas where improvements could be made in terms of system efficiency or cost savings.

Education

Associate of Applied Science - Diesel Technology

Bridgevalley Community And Technical College
Charleston, WV
05-2011

Certification

  • Completed Ryder's Future Leader Program
  • ASE Master Medium/Heavy Truck
  • Extensive training in all major class 8 Truck manufactures.
  • Franklin Covey Management training

Timeline

Jouneyman Technician

UPS
12.2023 - Current

Lead Technician/Management Trainee

Ryder Truck Rental & Leasing
08.2011 - 12.2023

Associate of Applied Science - Diesel Technology

Bridgevalley Community And Technical College
  • Completed Ryder's Future Leader Program
  • ASE Master Medium/Heavy Truck
  • Extensive training in all major class 8 Truck manufactures.
  • Franklin Covey Management training

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Matthew Williams