Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Matthew Williams

Virginia Beach,VA

Summary

A Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Autobell Car Wash Inc
Virginia Beach, VA
11.2020 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Recruited and trained new employees to meet job requirements.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Delegated work to staff, setting priorities and goals.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Ensured compliance with safety regulations and company policies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Served as a liaison between staff members and senior management personnel.
  • Mixed cleaning solutions and abrasive compositions according to formulas.
  • Monitored all equipment used during the car wash process to ensure it was functioning properly.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
  • Assisted customers with inquiries about pricing, services offered.
  • Organized weekly meetings with staff members to discuss upcoming events or promotions.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Operated cash register and processed cash, credit card and check payments.

Kitchen Staff Member

New River Taphouse
Virginia Beach, VA
05.2019 - 09.2019
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Performed regular maintenance checks on industrial dishwashing machines.
  • Reported any safety issues or concerns to management immediately upon discovery.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Disposed of broken or damaged dishes according to established protocols.
  • Ensured proper sanitation and hygiene standards were met in the dishwashing area.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Handled hazardous materials such as soaps, cleaners, degreasers, and bleach solutions according to OSHA guidelines.
  • Implemented strategies for reducing water usage during peak hours.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Conducted periodic inspections of dishware, glassware, utensils, pots, pans.
  • Provided assistance with setting up buffets at catered events as requested by management.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Operated commercial dishwashers safely while adhering to all safety regulations.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Ensured that all kitchen staff adhered to food safety regulations.
  • Stocked displays with new and transferred merchandise.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Labeled containers with identifying information like date prepared and expiration dates.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Worked in fast-paced, ever-changing environment.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.

Education

Associate of Science - Public Health

Old Dominion University
Norfolk, VA
06-2025

High School Diploma -

Bayside High School
Virginia Beach, VA
06-2020

Skills

  • Easy to talk to
  • Great conversationalist
  • Deep thinking
  • Empathetic
  • Honest
  • Extremely friendly
  • Patient
  • Fast-Learner
  • Hands-on
  • Organized
  • Determined

Affiliations

  • Musically inclined (play the drums and piano)
  • Can tear down and replace any vehicular part
  • Motor vehicle body work, paint, and fabrication
  • Brand Ambassador- Martyr.
  • Volunteering and assisting at Church ministry

Accomplishments

  • Manager of the Month in Janurary 2023
  • Cashier of the month February 2023

Languages

Spanish
Limited
French
Elementary

Timeline

Assistant Manager

Autobell Car Wash Inc
11.2020 - Current

Kitchen Staff Member

New River Taphouse
05.2019 - 09.2019

Associate of Science - Public Health

Old Dominion University

High School Diploma -

Bayside High School

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Matthew Williams