Matthew Williams
Tacoma,WA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
12
12
years of professional experience
Work History
Fabricator/Technician
Dirtlifestyle
Spanaway , WA
08.2023 - Current
- Measured and marked material for cutting or shaping using measuring tools.
- Fabricated custom parts from raw materials using manual machining equipment.
- Cut materials such as steel plates, tubes, bars, angles, channels using hand tools and power saws.
- Fitted and aligned parts to fit properly on products.
- Replaced defective components or parts as needed.
Retail Store Manager
Khaotik 4x4
Tacoma, WA
01.2022 - 08.2023
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Established weekly and monthly goals for sales staff to achieve desired results.
Retail Store Manager/Sales Associate
Transamerican auto parts/4wheel parts
Tacoma, WA
02.2015 - 12.2021
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Increased store sales by cross-selling complementary items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Technician/Customer Service Representative
Discount Tire Company
Tacoma, WA
03.2012 - 02.2015
- Replaced defective components or parts as needed.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06-2013
Skills
- Customer Service
- Revenue Growth
- Sales Team Leadership
- Customer Engagement
- Driven Work Ethic
- Financial Goals
Timeline
Fabricator/Technician
Dirtlifestyle
08.2023 - Current
Retail Store Manager
Khaotik 4x4
01.2022 - 08.2023
Retail Store Manager/Sales Associate
Transamerican auto parts/4wheel parts
02.2015 - 12.2021
Technician/Customer Service Representative
Discount Tire Company
03.2012 - 02.2015
High School Diploma -
Franklin Pierce High School