Matthew Williams
Elizabethton,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Machine Operator Assembler
A.Y. McDonald
Elizabethton, TN
06.2019 - Current
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained work areas and kept organized.
- Adjusted machine components to regulate speed, pressure, temperature, and other factors as needed.
- Loaded materials into production machinery according to instructions.
- Inspected parts for defects using precision measuring instruments.
- Ensured safety regulations were followed at all times while operating machinery.
- Repaired or replaced worn or defective parts on equipment using hand tools or power tools.
- Performed necessary quality checks on finished products before shipment.
- Trained new staff members in the use of production machinery and safety protocols.
- Followed established manufacturing processes to assemble components correctly.
- Set up and operated drill presses to drill and tap holes into parts for assembly.
- Operated drill presses, milling machines, rivet and hardware presses safely and correctly.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Tested and troubleshot final assemblies.
Outside Sales Representative
Mid-South Emergency Equipment
Murfreesboro, TN
03.2018 - 06.2019
- Educated customers on product features and technical details to highlight benefits.
- Utilized upselling techniques to maximize revenue.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Generated sales by prospecting, negotiating contracts and closing.
- Demonstrated products to potential customers and answered questions to close sales.
911 Dispatcher
Carter County Emergency 911
Elizabethton, TN
09.2008 - 03.2018
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests for assistance and BOLOs.
- Dispatched police officers and emergency personnel to calls for service.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Asked probing questions to get to root of caller's issues.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Monitored switchboard and dispatched emergency services.
Zone Manager
Lowes Home Improvment
Jefferson City, TN
03.1999 - 09.2008
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Achieved high retention within assigned zone, maintaining high employee engagement.
- Developed, maintained and promoted sales efforts within territory by effective regular and systematic contact with current customers and potential customers who met profile.
- Formulated and implemented annual sales plan and budgeted with promotional expenses.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Unaka High School
Elizabethton, TN05.1999
Some College (No Degree) - Medical Office
Northeast State Community College
Blountville, TNSkills
- Materials transport
- Safety and compliance
- Training and development
- Carrier relations
- Shipping coordination
- Friendly, positive attitude
- Communication
- Customer service
- Supervision & leadership
Timeline
Machine Operator Assembler
A.Y. McDonald
06.2019 - Current
Outside Sales Representative
Mid-South Emergency Equipment
03.2018 - 06.2019
911 Dispatcher
Carter County Emergency 911
09.2008 - 03.2018
Zone Manager
Lowes Home Improvment
03.1999 - 09.2008
High School Diploma -
Unaka High School
Some College (No Degree) - Medical Office
Northeast State Community College
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