Matthew Williams
Piscataway,NJ
Summary
Experienced IT and business professional with a proven track record in project management, process improvement, and financial analysis. Seeking a support-oriented role that aligns with a deep passion for technology. Skilled at analyzing data to identify trends, developing strategies to improve efficiency, and successfully streamlining business operations to reduce costs. Eager to leverage extensive experience and knowledge to make a positive impact in a dynamic and supportive work environment. Committed to enhancing team contributions and advancing technical skills in the evolving tech industry.
Overview
6
6
years of professional experience
Work History
Utility Operations Support Specialist
Merck
01.2023 - Current
- Spearheaded design and development of Microsoft Power Apps-based app for facility utility measurement recording, enabling data-driven insights from kaizen walkdown for enhanced efficiency and safety standards.
- Executed precise data entry tasks for pre-existing powerhouse operations applications.
- Implemented automated features to streamline facility operations, increasing efficiency.
- Proactively acquired proficiency in new coding languages to meet evolving project requirements.
- Leveraged in-depth facility utilities knowledge to optimize UX/UI design, enhancing usability and comprehensiveness.
Collaborated with developers to ensure adherence to company standards, maintaining consistent visual outline across all applications. - Reduced data entry time by 20% through implementation of automated features.
- Enhanced safety standards, resulting in 30% reduction in incidents related to facility utilities.
First Shift Operations Manager
Five Star Freight Systems Corp
11.2022 - 03.2023
- Delegated duties and tasks to fleet of in-house drivers for freight transportation across NYC Metropolitan area, improving performance.
- Operated, maintained, and supervised use of heavy machinery including forklifts, trucks, and other warehouse equipment regularly.
- Generated reports on Proof of Deliveries (PODs), inventory, workforce organization, and financial metrics as requested by supervisor.
- Oversaw start-of-day tasks such as opening procedures, morning briefings, and delegation of daily tasks.
- Provided IT support and conducted maintenance of digital data.
- Oversaw start-of-day tasks such as opening procedures, morning briefings, and delegation of daily tasks, reducing start-up time by 30 minutes.
Medical Counselor
Head Injury Association
01.2020 - 02.2023
- Oversaw daily operations of household supporting individuals with mental disabilities.
- Ensured compliance with HIPAA regulations by effectively managing medical confidentiality.
- Facilitated transportation to appointments tailored to specific needs of mentally disabled individuals, collaborating closely with doctors and parents to ensure comprehensive care.
- Coordinated appointments and liaised with medical professionals and caregivers to prioritize and fulfill unique requirements of each patient.
- Ensured compliance with HIPAA regulations by effectively managing medical confidentiality, achieving 100% compliance rate in audits.
Patient Advocate
Hotel Trades Health Center
05.2018 - 06.2020
- Coordinated scheduling of incoming patients by expertly evaluating situations based on doctors' notes.
- Served as pivotal liaison between patients, doctors, and pharmacists, ensuring seamless communication and collaboration.
- Demonstrated agility in addressing high volumes of customer inquiries and resolving issues promptly.
- Proficiently navigated phone and email channels to ensure efficient and timely resolution of queries and concerns.
- Proficiently navigated phone and email channels to ensure efficient and timely resolution of queries and concerns, handling average of 50 inquiries per day with 95% resolution rate.
Education
Software Development - Software Development
Year Up
New York, NY01.2024
Cloud Computing -
Generation USA
New York, NY10.2023
Associate of Arts - American Sign Language (ASL)
Nassau Community College
Garden City, NY07.2016
Skills
- Python
- Linux
- AWS
- Microsoft Office
- American Sign Language
- Team Management
- Troubleshooting
- Software Development
- Computer Science
- Ticket Management
- Hardware Management
- Technical support
- HTML
- Software Engineering
- Confidentiality
- Microsoft Power Apps
Timeline
Utility Operations Support Specialist
Merck
01.2023 - Current
First Shift Operations Manager
Five Star Freight Systems Corp
11.2022 - 03.2023
Medical Counselor
Head Injury Association
01.2020 - 02.2023
Patient Advocate
Hotel Trades Health Center
05.2018 - 06.2020
Software Development - Software Development
Year Up
Cloud Computing -
Generation USA
Associate of Arts - American Sign Language (ASL)
Nassau Community College