Matthew Williams
Shawnee,KS
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, my tenure at Cosentinos Price Chopper honed my inventory control and exceptional oral communication skills. Proven leadership in mentoring teams and implementing cost-saving strategies led to significant improvements in service quality and operational workflow.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Cosentinos Price Chopper
09.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Night Audit Supervisor
Fairfield Inn Marriott
04.2018 - 09.2022
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Identified opportunities for cost savings in nightly operations, implementing changes that resulted in reduced expenses without compromising service quality.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
Cashier Assistant
Costco
03.2017 - 04.2018
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Juvenile Detention Officer
Clay County Juvenile Detention Center
03.2016 - 03.2017
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Completed incident reports when disorder or violence occurs.
- Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
Academic Assistant
Adrian Collage
08.2011 - 12.2015
- Organized extracurricular activities that aligned with course content to extend learning beyond the classroom setting.
- Conducted literature reviews for research projects, synthesizing information from various sources into concise reports.
- Streamlined administrative processes, improving efficiency in grading assignments and maintaining student records.
- Acted as a mentor to new academic assistants, sharing best practices and offering guidance for navigating their roles effectively.
- Supported faculty members in grant writing efforts, aiding in the acquisition of funding for important research initiatives.
Juvenile Detention Officer
Maurice Speres Campus
05.2013 - 06.2015
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Completed incident reports when disorder or violence occurs.
- Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
- Observed and recorded mental and physical health of each juvenile offender.
Education
Bachelor of Science - Exercise Science
Adrian College
Adrian, MI12.2015
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Service Management
- Booking procedures
- Team Building and Leadership
- Juvenile corrections procedures knowledge
- Life Skills Teaching
- Restraint Techniques
- Exceptional oral communication skills
Timeline
Assistant Store Manager
Cosentinos Price Chopper
09.2022 - Current
Night Audit Supervisor
Fairfield Inn Marriott
04.2018 - 09.2022
Cashier Assistant
Costco
03.2017 - 04.2018
Juvenile Detention Officer
Clay County Juvenile Detention Center
03.2016 - 03.2017
Juvenile Detention Officer
Maurice Speres Campus
05.2013 - 06.2015
Academic Assistant
Adrian Collage
08.2011 - 12.2015
Bachelor of Science - Exercise Science
Adrian College
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