Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Software
Interests
Languages
Websites
Work Preference
Quote
Timeline
SeniorSoftwareEngineer
Matthew Williams

Matthew Williams

Vice President
Greenville,NC

Summary

With a certificate in project management and a background in business administration, I excel at finding solutions to the opportunities, shortcomings, and resource limitations that restrict the potential of an organization. I have successfully implemented a synergistic 'Bricks and Clicks' integration, combining online and offline sales channels, and established a rich environment for business analytics and relentless measuring of progress. My strength is my ability to transform ideas, opportunities strategically, and the human spirit into a progressive framework for empowering the organization and driving results. I create an environment that celebrates outstanding achievements and individual contributions, building progressive confidence in the individual and organization. I am a strong communicator and active listener, engaging all levels of the organization and with customers to understand their different perspectives and the strategic implications. I am known for driving curiosity and exploration in others to push creative thinking and improve results. My style leans heavily on building a comprehensive awareness of the customer and integrating these fundamental tenets in all strategic and cultural practices.

Overview

23
23
years of professional experience
20
20

Certificates

Work History

Vice President, POS & Payment Systems

ModWash
Chattanooga, TN
2024.10 - Current
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Monitored key business risks and established risk management procedures.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.

Regional Sales Manager

Micrologic Associates
Northeast & Mid-Atlantic, NY
11.2023 - 10.2024
  • Oversee the Mid-Atlantic and Northeast regions, supporting 437+ car wash operators, driving revenue growth and customer satisfaction.
  • Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.

District Sales Manager

GO Car Wash
Harrisonburg & Winchester, VA
03.2023 - 12.2023
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew YOY sales 187% by consistently meeting and exceeding quotas.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
  • Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
  • Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Contributed to company growth by identifying new market opportunities for product expansion.
  • Surpassed business sales targets by devising, deploying, and optimizing solution sales strategies.
  • Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
  • Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Regional Sales Manager

El Car Wash
Miami & Fort Lauderdale, FL
06.2022 - 03.2023
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 6 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Managing Partner | Vice President & COO

Speedy Green Car Washes
Virginia, US, VA
08.2015 - 12.2021
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Optimized resource allocation, reducing operational costs while maintaining service quality standards.
  • Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
  • Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
  • Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
  • Built strong networks with key stakeholders both internally and externally to support business growth objectives.
  • Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
  • Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
  • Cultivated high-performance team environment, recruiting top talent and implementing development programs for leadership and skill advancement.
  • Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
  • Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Implemented innovative solutions to challenges faced by the firm, ensuring its competitive edge in the market.
  • Streamlined internal processes for improved efficiency and productivity within the firm.
  • Spearheaded strategic partnerships with industry leaders to expand market reach, significantly enhancing company's visibility and growth.
  • Optimized supply chain operations, ensuring timely delivery of products and minimizing costs through effective vendor negotiations.
  • Coordinated with cross-functional teams to ensure project milestones were met on time and within budget, significantly improving project success rates.

Regional Sales Manager

Rio Car Wash
Fredericksburg & Richmond, VA
06.2010 - 07.2015
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established and maintained operational standards for 6 locations.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Established team priorities, maintained schedules and monitored performance.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.

Multi Unit Manager (Car Wash Division)

AutoBrite Company
Greenville & New Bern, NC
02.2003 - 04.2010
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
  • Established key performance indicators for each location, tracking progress towards organizational objectives regularly.

Education

High School Diploma - Business Administration, Management and Operations

Pitt Community College
Winterville, NC
07.2006

Skills

  • Operational Efficiency
  • Operations Management
  • Project Leadership
  • Communication
  • Skilled Relationship Builder
  • Skilled Multi-tasker
  • Staff Training and Development
  • Advertising
  • Account Management
  • Data Analysis
  • Financial Analysis
  • Business Analysis
  • Business development and planning
  • Strategic Planning
  • Sales Leadership
  • Business Development
  • Account development
  • Territory expansion
  • Project Management
  • Operations
  • Analytical Thinking
  • Forecasting and Reporting
  • Information Security
  • IT Compliance
  • IT Asset Management
  • IT Budgeting
  • Mobile Application Development
  • Infrastructure Planning
  • Software Development
  • Network Administration
  • Hardware installations
  • Channel Feedback

Certification

  • Certificate of Completion- Deliver Effective Criticism, GoSkills.com, 37815768
  • Certificate of Completion- Listening Skills, GoSkills.com, 24770474
  • Certificate of Completion- Project Management, GoSkills.com, 95235229
  • Certificate of Completion- Speaking Skills for Leaders, LinkedIn
  • Certificate of Completion- Coaching Skills for Leaders & Managers, LinkedIn
  • Certificate of Completion- Leadership Tips, Tactics, & Advice, LinkedIn
  • Certificate of Completion- Sales Strategies & Approaches In a New World of Selling, LinkedIn
  • Certificate of Completion- Hitting Your Sales Targets, LinkedIn
  • Certificate of Completion- Decision-Making with 1000minds, GoSkills.com, 51410797
  • Certificate of Completion- Sales Strategy: Storytelling to Speed Up Your Sales Cycle, LinkedIn
  • Certificate of Completion- How to Sell on Value Not Price, LinkedIn
  • Certificate of Completion- Building Skills to Become a Powerhouse Negotiator, LinkedIn
  • Certificate of Completion- Tips for Senior Leaders: Collaborating Through Conflict, LinkedIn
  • Certificate of Completion- Managing your Sales Process, LinkedIn
  • Certificate of Completion- Emotional Intelligence for Project Managers, LinkedIn
  • International Carwash Association Member, 2024, International Carwash Association, ICA2024

Accomplishments

  • Responsible for creating a sales pipeline exceeding ~$10M+ annually
  • Recognized as the Top Sales Manager for 2024.
  • Channel Feedback platform creation
  • Sales Pipeline & Forecasting model creation
  • Successfully exceeded 100% of the sales plan in the first year of employment.
  • Achieved an impressive 187% of the sales pipeline in 2024.
  • Achieved an impressive $15M+ in ~ARR for subscription-based models.
  • Implemented Enterprise Account's Software as a Service (SaaS) model.
  • Oversees sales operations in the Mid-Atlantic and Northeast regions across 15 states.

Affiliations

  • C-Suite for Christ | Fisher of Men Account Director
  • World Christianship Ministries

Software

SaaS

Micrologic

DRB

Sonny's

ICS

Washify

Interests

Christianity

Traveling

Artificial Intelligence

Languages

English
Native or Bilingual
Spanish
Limited Working

Websites

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsCareer advancementPaid time offPaid sick leaveTeam Building / Company Retreats

Quote

“Winning isn't everything, but wanting to win is.”
Vince Lombardi

Timeline

Vice President, POS & Payment Systems

ModWash
2024.10 - Current

Regional Sales Manager

Micrologic Associates
11.2023 - 10.2024

District Sales Manager

GO Car Wash
03.2023 - 12.2023

Regional Sales Manager

El Car Wash
06.2022 - 03.2023

Managing Partner | Vice President & COO

Speedy Green Car Washes
08.2015 - 12.2021

Regional Sales Manager

Rio Car Wash
06.2010 - 07.2015

Multi Unit Manager (Car Wash Division)

AutoBrite Company
02.2003 - 04.2010

High School Diploma - Business Administration, Management and Operations

Pitt Community College

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Matthew WilliamsVice President