Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Williams

Decatur,GA

Summary

Dynamic Hub Specialist at AutoZone with a proven track record in enhancing customer satisfaction and retention through proactive relationship-building. Skilled in optimizing inventory management and training new employees, I excel in teamwork and problem-solving, achieving significant improvements in service quality and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Hub Specialist

AutoZone
  • Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Achieved significant improvements in customer retention rates through proactive relationship-building efforts with clients.
  • Implemented training programs for new employees to ensure consistent quality of service delivery across the department.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Optimized inventory management systems, reducing waste while ensuring product availability for customers.

Sales Associate

AutoZone
08.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Commercial Driver

AutoZone
08.2022 - Current
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Completed daily route consisting of up to Number stops, focusing on safety and timeliness.
  • Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
  • Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.

Hub Driver

AutoZone
08.2022 - Current
  • Maintained accurate records, updating inventory and tracking systems accordingly.
  • Improved delivery efficiency by streamlining routes and optimizing vehicle loadouts.
  • Enhanced customer satisfaction by building positive relationships and offering exceptional service during deliveries.
  • Contributed to team success by consistently meeting performance targets set by management.

Hub Picker

AutoZone
08.2022 - Current
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.

Education

Central Gwinnett High
564 W Crogan St, Lawrenceville, GA 30046
05.2014

Skills

  • Team motivation
  • Creative solution
  • Meeting facilitation
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Cleaning and sanitizing
  • Warehouse safety
  • Active listening
  • Order checking

    • Order tracking

Timeline

Sales Associate

AutoZone
08.2022 - Current

Commercial Driver

AutoZone
08.2022 - Current

Hub Driver

AutoZone
08.2022 - Current

Hub Picker

AutoZone
08.2022 - Current

Hub Specialist

AutoZone

Central Gwinnett High

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Matthew Williams