Matthew Williams
Tacoma
Summary
Dynamic Outside Sales Representative with a proven track record at Snap-on Equipment, excelling in relationship building and account management. Consistently exceeded sales targets by cultivating strong client connections and identifying new opportunities. A motivated team player skilled in problem-solving, driving growth through strategic solutions and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Outside Sales Representative
Snap-on Equipment
04.2024 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Retail Store Manager
Khaotik 4x4
01.2022 - 04.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Store Manager
4wheel Parts/Polaris
05.2018 - 12.2021
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Retail Assistant Manager
4wheel Parts/polaris
02.2018 - 05.2018
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Store Sales Associate
4wheel Parts/polaris
01.2015 - 01.2018
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
Lead Tire Technician
Discount Tire Company
03.2012 - 01.2015
- Conducted thorough quality checks on completed work, ensuring that all tasks met or surpassed automotive industry standards.
- Enhanced safety standards within the workplace by conducting regular equipment maintenance and inspections.
- Maintained a clean work environment, contributing to a professional atmosphere for both employees and customers.
- Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
- Reduced customer wait times by streamlining tire installation and repair tasks.
Education
Franklin Pierce High School
Tacoma Wa06-2013
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
- Goal oriented
- Relationship cultivation
Timeline
Outside Sales Representative
Snap-on Equipment
04.2024 - Current
Retail Store Manager
Khaotik 4x4
01.2022 - 04.2024
Retail Store Manager
4wheel Parts/Polaris
05.2018 - 12.2021
Retail Assistant Manager
4wheel Parts/polaris
02.2018 - 05.2018
Store Sales Associate
4wheel Parts/polaris
01.2015 - 01.2018
Lead Tire Technician
Discount Tire Company
03.2012 - 01.2015
Franklin Pierce High School