Matthew Williams
Birmingham,AL
Summary
Dynamic professional with a proven track record at Jersey Mikes, excelling in customer service and operational efficiency. Skilled in troubleshooting and maintenance, I enhance productivity through effective team collaboration and attention to detail. Committed to fostering a positive work environment while implementing strategic initiatives that drive continuous improvement.
Overview
3
3
years of professional experience
Work History
Technician
Edwards Chevrolet Downtown
Birmingham, AL
12.2024 - Current
- Assisted in troubleshooting and repairing equipment to ensure operational efficiency.
- Maintained accurate records of service requests and completed maintenance tasks.
- Learned safety protocols and proper use of tools for effective problem-solving.
- Collaborated with team members to support daily operational needs and workflows.
- Adapted quickly to new technologies and processes, enhancing overall productivity.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
General Manager
Jersey Mikes
Savannah, GA
07.2022 - 08.2024
- Directed daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and service efficiency.
- Optimized inventory management processes, reducing waste and improving supply chain efficiency.
- Developed strategic marketing initiatives, increasing brand visibility and customer engagement.
- Analyzed sales data to identify trends, informing decision-making for menu adjustments and promotions.
- Fostered a positive work environment, promoting teamwork and employee retention through recognition programs.
- Established operational benchmarks, driving continuous improvement in service delivery and operational efficiency.
- Collaborated with corporate leadership on new store openings, ensuring alignment with brand standards and local market needs.
Education
GED -
Savannah Technical College
Savannah, GA11.2022
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Maintenance and repairs
- Quality control
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Routine Inspections
- Deadline oriented
- Relationship building
- Electrical repair
- Tech-Savvy
- Mechanical aptitude
- Instrument Calibration
Timeline
Technician
Edwards Chevrolet Downtown
12.2024 - Current
General Manager
Jersey Mikes
07.2022 - 08.2024
GED -
Savannah Technical College