Matthew Williams
Trenton,GA
Summary
Strategic technology executive with a track record of enhancing IT and POS operations in a national retail environment. Managed comprehensive IT functions at ModWash, including cybersecurity and digital transformation, across 120+ locations, achieving significant operational improvements. Successfully executed the transition from Micrologic POS to NXTWash, ensuring effective system integration. Cultivated high-performing teams and established robust SOPs to drive secure and efficient technology implementations.
Overview
25
25
years of professional experience
20
20
Certification
Work History
Vice President, Information Technology & POS Systems
ModWash
Chattanooga, TN
09.2024 - Current
- Spearheaded change management initiatives, enhancing company culture and employee engagement.
- Directed resource allocation to maximize productivity across multiple departments.
- Developed operational strategies that increased efficiency and reduced costs.
- Analyzed market trends to guide business development and decision-making.
- Cultivated relationships with key stakeholders, fostering collaboration and supporting business objectives.
- Oversaw budgetary planning, aligning expenditures with corporate goals for financial sustainability.
- Leveraged technology to automate workflows, boosting productivity and achieving cost savings.
- Managed large-scale projects, implementing new systems and processes to meet challenging objectives.
- Oversaw budgetary planning, ensuring alignment with corporate goals and financial sustainability.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Regional Sales Manager
Micrologic Associates
Northeast & Mid-Atlantic Regions
11.2023 - 09.2024
- Oversee the Mid-Atlantic and Northeast regions, supporting 437+ car wash operators, driving revenue growth and customer satisfaction.
- Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Diagnosed and resolved hardware and software issues.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
District Sales Manager
GO Car Wash
Virginia, US
03.2023 - 12.2023
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew YOY sales 187% by consistently meeting and exceeding quotas.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Contributed to company growth by identifying new market opportunities for product expansion.
- Surpassed business sales targets by devising, deploying, and optimizing solution sales strategies.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
- Expanded market share with targeted account management and new business development initiatives.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Regional Sales Manager
El Car Wash
Florida, US
06.2022 - 03.2023
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 6 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managing Partner | Vice President & COO
Speedy Green Car Washes
Virginia, US
08.2015 - 12.2021
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Cultivated high-performance team environment, recruiting top talent and implementing development programs for leadership and skill advancement.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Developed and executed strategic business plans, aligning company goals with actionable steps for growth and sustainability.
- Spearheaded strategic partnerships with industry leaders to expand market reach, significantly enhancing company's visibility and growth.
- Conducted in-depth market analysis to identify trends and adapt business strategies accordingly, keeping company competitive and forward-thinking.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Coordinated with cross-functional teams to ensure project milestones were met on time and within budget, significantly improving project success rates.
Regional Sales Manager
Rio Car Wash
Virginia, US
06.2010 - 07.2015
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 6 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
Multi Unit Manager (Car Wash Division)
AutoBrite Company
North Carolina, US
02.2003 - 04.2010
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Established key performance indicators for each location, tracking progress toward organizational objectives regularly.
- Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Education
High School Diploma - Business Administration, Management and Operations
Pitt Community College
Winterville, NC07.2006
Skills
- Operational Efficiency
- Operations Management
- Project Leadership
- Communication
- Skilled Relationship Builder
- Skilled Multi-tasker
- Staff Training and Development
- Advertising
- Account Management
- Data Analysis
- Financial Analysis
- Business Analysis
- Business development and planning
- Strategic Planning
- Sales Leadership
- Business Development
- Account development
- Territory expansion
- Project Management
- Operations
- Analytical Thinking
- Forecasting and Reporting
- Information Security
- IT Compliance
- IT Asset Management
- IT Budgeting
- Mobile Application Development
- Infrastructure Planning
- Software Development
- Network Administration
Certification
- Certificate of Completion- Deliver Effective Criticism, GoSkills.com, 37815768
- Certificate of Completion- Listening Skills, GoSkills.com, 24770474
- Certificate of Completion- Project Management, GoSkills.com, 95235229
- Certificate of Completion- Speaking Skills for Leaders, LinkedIn
- Certificate of Completion- Coaching Skills for Leaders & Managers, LinkedIn
- Certificate of Completion- Leadership Tips, Tactics, & Advice, LinkedIn
- Certificate of Completion- Sales Strategies & Approaches In a New World of Selling, LinkedIn
- Certificate of Completion- Hitting Your Sales Targets, LinkedIn
- Certificate of Completion- Decision-Making with 1000minds, GoSkills.com, 51410797
- Certificate of Completion- Sales Strategy: Storytelling to Speed Up Your Sales Cycle, LinkedIn
- Certificate of Completion- How to Sell on Value Not Price, LinkedIn
- Certificate of Completion- Building Skills to Become a Powerhouse Negotiator, LinkedIn
- Certificate of Completion- Tips for Senior Leaders: Collaborating Through Conflict, LinkedIn
- Certificate of Completion- Managing your Sales Process, LinkedIn
- Certificate of Completion- Emotional Intelligence for Project Managers, LinkedIn
- International Carwash Association Member, 2024, International Carwash Association, ICA2024
Timeline
Vice President, Information Technology & POS Systems
ModWash
09.2024 - Current
Regional Sales Manager
Micrologic Associates
11.2023 - 09.2024
District Sales Manager
GO Car Wash
03.2023 - 12.2023
Regional Sales Manager
El Car Wash
06.2022 - 03.2023
Managing Partner | Vice President & COO
Speedy Green Car Washes
08.2015 - 12.2021
Regional Sales Manager
Rio Car Wash
06.2010 - 07.2015
Multi Unit Manager (Car Wash Division)
AutoBrite Company
02.2003 - 04.2010
High School Diploma - Business Administration, Management and Operations
Pitt Community College