Matthew Williams
Trenton,GA
Summary
Strategic technology executive with a track record of enhancing IT and POS operations in a national retail environment. Managed comprehensive IT functions at ModWash, including cybersecurity and digital transformation, across 120+ locations, achieving significant operational improvements. Successfully executed the transition from Micrologic POS to NXTWash, ensuring effective system integration. Cultivated high-performing teams and established robust SOPs to drive secure and efficient technology implementations.
Overview
25
25
years of professional experience
20
20
Certification
Work History
Vice President, Information Technology & POS Systems
ModWash
09.2024 - Current
- Spearheaded change management initiatives, enhancing company culture and employee engagement.
- Directed resource allocation to maximize productivity across multiple departments.
- Developed operational strategies that increased efficiency and reduced costs.
- Analyzed market trends to guide business development and decision-making.
- Cultivated relationships with key stakeholders, fostering collaboration and supporting business objectives.
- Oversaw budgetary planning, aligning expenditures with corporate goals for financial sustainability.
- Leveraged technology to automate workflows, boosting productivity and achieving cost savings.
- Managed large-scale projects, implementing new systems and processes to meet challenging objectives.
- Oversaw budgetary planning, ensuring alignment with corporate goals and financial sustainability.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Regional Sales Manager
Micrologic Associates
11.2023 - 09.2024
- Oversee the Mid-Atlantic and Northeast regions, supporting 437+ car wash operators, driving revenue growth and customer satisfaction.
- Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Diagnosed and resolved hardware and software issues.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
District Sales Manager
GO Car Wash
03.2023 - 12.2023
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew YOY sales 187% by consistently meeting and exceeding quotas.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Contributed to company growth by identifying new market opportunities for product expansion.
- Surpassed business sales targets by devising, deploying, and optimizing solution sales strategies.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
- Expanded market share with targeted account management and new business development initiatives.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Regional Sales Manager
El Car Wash
06.2022 - 03.2023
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 6 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managing Partner | Vice President & COO
Speedy Green Car Washes
08.2015 - 12.2021
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Cultivated high-performance team environment, recruiting top talent and implementing development programs for leadership and skill advancement.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Developed and executed strategic business plans, aligning company goals with actionable steps for growth and sustainability.
- Spearheaded strategic partnerships with industry leaders to expand market reach, significantly enhancing company's visibility and growth.
- Conducted in-depth market analysis to identify trends and adapt business strategies accordingly, keeping company competitive and forward-thinking.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Coordinated with cross-functional teams to ensure project milestones were met on time and within budget, significantly improving project success rates.
Regional Sales Manager
Rio Car Wash
06.2010 - 07.2015
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 6 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
Multi Unit Manager (Car Wash Division)
AutoBrite Company
02.2003 - 04.2010
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Established key performance indicators for each location, tracking progress toward organizational objectives regularly.
- Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Education
High School Diploma - Business Administration, Management and Operations
Pitt Community College
Winterville, NC07.2006
Skills
- Operational Efficiency
- Operations Management
- Project Leadership
- Communication
- Skilled Relationship Builder
- Skilled Multi-tasker
- Staff Training and Development
- Advertising
- Account Management
- Data Analysis
- Financial Analysis
- Business Analysis
- Business development and planning
- Strategic Planning
- Sales Leadership
- Business Development
- Account development
- Territory expansion
- Project Management
- Operations
- Analytical Thinking
- Forecasting and Reporting
- Information Security
- IT Compliance
- IT Asset Management
- IT Budgeting
- Mobile Application Development
- Infrastructure Planning
- Software Development
- Network Administration
Certification
- Certificate of Completion- Deliver Effective Criticism, GoSkills.com, 37815768
- Certificate of Completion- Listening Skills, GoSkills.com, 24770474
- Certificate of Completion- Project Management, GoSkills.com, 95235229
- Certificate of Completion- Speaking Skills for Leaders, LinkedIn
- Certificate of Completion- Coaching Skills for Leaders & Managers, LinkedIn
- Certificate of Completion- Leadership Tips, Tactics, & Advice, LinkedIn
- Certificate of Completion- Sales Strategies & Approaches In a New World of Selling, LinkedIn
- Certificate of Completion- Hitting Your Sales Targets, LinkedIn
- Certificate of Completion- Decision-Making with 1000minds, GoSkills.com, 51410797
- Certificate of Completion- Sales Strategy: Storytelling to Speed Up Your Sales Cycle, LinkedIn
- Certificate of Completion- How to Sell on Value Not Price, LinkedIn
- Certificate of Completion- Building Skills to Become a Powerhouse Negotiator, LinkedIn
- Certificate of Completion- Tips for Senior Leaders: Collaborating Through Conflict, LinkedIn
- Certificate of Completion- Managing your Sales Process, LinkedIn
- Certificate of Completion- Emotional Intelligence for Project Managers, LinkedIn
- International Carwash Association Member, 2024, International Carwash Association, ICA2024
Timeline
Vice President, Information Technology & POS Systems
ModWash
09.2024 - Current
Regional Sales Manager
Micrologic Associates
11.2023 - 09.2024
District Sales Manager
GO Car Wash
03.2023 - 12.2023
Regional Sales Manager
El Car Wash
06.2022 - 03.2023
Managing Partner | Vice President & COO
Speedy Green Car Washes
08.2015 - 12.2021
Regional Sales Manager
Rio Car Wash
06.2010 - 07.2015
Multi Unit Manager (Car Wash Division)
AutoBrite Company
02.2003 - 04.2010
High School Diploma - Business Administration, Management and Operations
Pitt Community College