Matthew Williams
Sales Associate
Gastonia,NC
Summary
A self-motivated and professional worker, with vast experience in many different fields. Providing a solid background in revenue generation, superior communication skills, and a resourceful leader in 5+ years of customer service. Confident, hard working and committed to seeking results in whatever position im in. Reliable and dedicated to finding a place that will benefit from my dominating skill set and positive drive.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
General Laborer
1-800-got-junk
Charlotte, NC
08.2022 - Current
- Provided training and support to new associates to help provide high-quality customer service.
- Offered advice and assistance to over 50 customers per week, paying attention to special needs or wants.
- Established value and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Responded to customer requests for products, services, and company information.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Accomplished multiple tasks within established deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
Stocking Associate
Walmart
Clover, SC
03.2021 - 01.2022
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Set up advertising displays and arranged merchandise on counters and tables to promote increases in sales,
- Consistently lifted materials weighing as much as 80 pounds
Sales Associate
Modells Sporing Goods
Brooklyn, NY
09.2017 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to effectively build rapport and lasting relationships
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Custodial Worker
Summer Youth Employment Program
Brooklyn, NY
06.2017 - 08.2017
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
Child Caretaker
United Community Center, East New York Farms
Brooklyn, NY
05.2017 - 08.2017
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction
- Enforced rules and managed behavior through developmentally appropriate discipline
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group
Education
High School Diploma -
James Madison High School
Brooklyn, NY 09.2014 - 09.2017
Skills
Sales expertise
Stocking and replenishing
Self-direction
Excellent written and oral communication
Strategic planning
Timeline
General Laborer
1-800-got-junk
08.2022 - Current
Stocking Associate
Walmart
03.2021 - 01.2022
Sales Associate
Modells Sporing Goods
09.2017 - 04.2020
Custodial Worker
Summer Youth Employment Program
06.2017 - 08.2017
Child Caretaker
United Community Center, East New York Farms
05.2017 - 08.2017
High School Diploma -
James Madison High School
09.2014 - 09.2017