MATTHEW WILLS

• 7 years experience in consulting and contractor roles with implementations, client service, vendor management, IT and operations roles.
• 3 years experience with special projects with exceptional operational management and goal resolutions metrics.
• Ability to learn quickly new products, processes and services and translate that to action and improvement.
• Classroom and experience in AI products buy versus build projects.
• Part of a steering committee that guided macro AI queries for verification and validation of time and materials for various special pickups and deliveries.

• Worked many gratis projects to gain experience with project management, system development and UX Experience.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Updated old legacy processes to modern development standards, improving functionality and increasing understanding.
• Participated in software field testing to verify performance of developed projects.
• Translated customer requirements into written use cases.

• Tracked orders and notified customers and couriers of status or potential delays of most critical and time sensitive shipments (blood, tissue and organs). Specialized knowledge needed and utilized from vast experiences.
• Managed shipment preparation loading, unloading, movement, and sorting of supplies to keep deliveries on schedule. Advanced knowledge of UPS, FedEx air shipments and LTL transportation.
• Maintained excellent working relationships with customers and couriers by efficiently and proactively responding to shipping inquiries and complaints. Advanced Knowledge of GPS systems.
• Monitored and adjusted inventory levels and associated time sensitive deliveries according to demand and best routing for optimal use. Advanced experience in hub distribution engagement and best practices for final mile.
• Engaged and improved the work at home program with consistent IT testing, modifications and maintenance of home networking systems. Advanced knowledge of networking from previous IT employers and certifications.
• Assisted couriers with tracking and temperature control solutions for best practices of maintaining sensitive time critical merchandise. Expert skills in cold chain temperature control processes and technology.

• Achieved 30 % reduction in delay time through improved deliveries implementations processes with customers.
• Reported emergencies, weather delays and carrier schedule changes to customers and carriers.
• Implemented measurable shipping & delivery quality control improvements by managing shipment routing resulting in 20 pct increases in revenue.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors increasing cost returns by 20 pct.
• Eliminated process lags by overseeing improvements in logistics asset deliveries to fulfill customer demand decreasing RMA'S by 30 pct placing products on warehouse inventory 25 pct quicker..
• Streamlined office operations using automation, coordinated client carrier and vendor communications, managed record tracking and data communication activities.
• Worked with customers to integrate processes and correct issues.
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• Improved distribution to product usage processes thru implementing & completing designed service metrics. Brought cost and utilization of ER supplies down 40 pct.
• Increased delivery effectiveness from boxes to consumption units via specialized loading and unpacking processes.
• Moved freight, stock and mail to production areas in a effective manner to avoid reorders, breakage and lost items.
• Performed subject matter expertise to clinical staff in matters of immediate product need (ER and Surgery).

• Collaborated with management and Engineering for best practice solutions for Fintech and SOHO business owners..
• Specified to customers needed components to ensure conformance with engineering design and performance specifications.
• Wrote sales contracts for orders obtained and submitted orders for processing while meeting technical goals for services.
• Maintained knowledge of current sales, promotions & policies.
• Focused on consumer security & privacy practices.
• Engaged customers to see company offerings as integrated components and interconnected services.

• Identified & solved technical issues with a variety of diagnostic tools for SOHO and fintech customers..
• Achieved many accolades from incentive programs.
• Provided intermediate to advanced end-user telecommunications troubleshooting.
• Resolved complex technical telecommunication and Local Area Network productivity issues.
• Provided advanced troubleshooting & engineering support for VOIP legacy voice, video and E-Mail troubleshooting.

• Local store subject matter expert for customer and associates when company launched Menard's Sales Web Application.
• Subject Matter expert in electronics & hardware specializing in backup utility power products and real time battery solutions.

• Promoted positive interactions with customers while presenting client and strategic partner products with services.
• Evaluated Corporate Data facilities systems efficiency using industry specific software.
• Offered and provided professional expertise for best practice maintenance processes and solutions.
• Designed maintenance schedules, which included maintenance & monitoring activities for corporate data centers.
• Assisted manufacturers with warranty service repairs and associated schedules.
• Calculated quotes and educated potential clients on risk management options (time loss due to event or disaster).
• Guided prospective clients with selection of Life Insurance, Medicare Policies, Roadside Assistance & Identity Theft products.
• Supervised virtual based sales contractors.
• Beta promoter and tester of Technology, Insurance offerings & products.

• Associate Degree program with emphasis in Medical Logistics Management and Information Technology. Long term subject matter expert on Kanban and Kaisan as a speciality.

Advanced Business & Management skills for Supervisor 76J40- Medical Supply with Supervisor training and experience. Advanced experience in blood banking transport and storage. 10 years of honorable service in US Army and Michigan Army National Guard.

• 40 Hours of Project Management formal training (PMBOK) with many successful small to medium sized completed projects.
• 80 hours of formal Six Sigma training in task and process management from UnitedHealthCare.
• Verizon certification on advanced technology business processes and products of voice data and video projects.
• AT&T advanced technical certification training of Voice, Video and Data technology processes, products and services. Specializing in Financial market customers.
• Cox Communications certification training on technical sales and advanced customer support.
• Certified in Logistics Management and Customer Service advanced level.