Matthew Wilson
Hingham,MA
Summary
Proven sales expert with a track record of exceeding sales targets at Victra Verizon Wireless by leveraging exceptional deal-closing abilities and persuasive communication. Demonstrated mastery in upselling, cross-selling, and customer service, achieving top-performer status through dedication and a deep understanding of customer needs. Renowned for patience, empathy, and a commitment to continuous skill enhancement.
Overview
7
7
years of professional experience
Work History
Expert Sales Consultant
Victra Verizon Wireless
01.2024 - 09.2024
- Exceeded quarterly sales targets consistently, utilizing in-depth product knowledge to address customer needs.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maximized lead generation with targeted cold-calling and email campaigns.
- Achieved top-performer status within the organization through consistent high-performance results in meeting and exceeding sales quotas.
- Promoted products and services using upselling and other sales strategies.
Sales Associate
Hingham Lumber
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
Cashier
The Home Depot Inc
09.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Lowes Home Improvment
03.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Marketing
Bridgewater State University
Bridgewater, MAAssociate of Science - Liberal Arts
Massasoit Community College
Brockton, MA06-2023
High School Diploma -
Hingham High School
Hingham, MA06-2019
Skills
- Deal Closing
- Objection handling
- Sales Planning
- Persuasive Communication
- Closing Techniques
- Cold-calling
- Demonstrations
- Customer Service
- Negotiation Tactics
- Upselling and Cross Selling
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Organizational abilities
Accomplishments
- Ranked in top 5 of sales in District for multiple pay periods.
- Was promoted from Sales consultant to Expert Sales Consultant at Victra - Verizon Wireless
Languages
English
Native or Bilingual
Timeline
Expert Sales Consultant
Victra Verizon Wireless
01.2024 - 09.2024
Sales Associate
Hingham Lumber
10.2022 - 04.2023
Cashier
The Home Depot Inc
09.2018 - 01.2019
Sales Associate
Lowes Home Improvment
03.2018 - 08.2018
Bachelor of Science - Marketing
Bridgewater State University
Associate of Science - Liberal Arts
Massasoit Community College
High School Diploma -
Hingham High School
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