Summary
Overview
Work History
Education
Skills
Websites
References
Communication Skills
Timeline
Generic

MATTHEW WILSON

LIBERTY HILL

Summary

Dynamic leader with a proven track record excelling in management and sales. Skilled in strategic planning and team building, I achieved top national revenue rankings while fostering a collaborative environment. Passionate about delivering exceptional customer service and driving growth, I consistently exceed expectations through effective problem-solving and staff training.

Overview

22
22
years of professional experience

Work History

MANAGER

THE SALT LICK
01.2024 - Current
  • Staffing, sales and customer experience
  • Lead team including team leads, servers, bartenders, Expo, Bussers, dishwashers, Hosts & cashiers, Cooks, Prep etc…Ordering and handling compliments/complaints
  • Providing legendary customer service and creating new regulars
  • Coordinate with vendors, planning labor based on events and traffic in the area
  • Bartending, serving or filling in where needed dependent on business flow
  • Lead and inspire not just manage

ACCOUNT EXECUTIVE

BENTOBOX
03.2022 - 12.2023
  • Managed larger clients and inbound requests, transitioning from initial role as territory representative for Austin and San Antonio, overseeing complete sales cycles
  • Utilized a blend of inside sales and outside strategies, consulting on POS and back of house software, prospecting via multiple channels
  • Managed regional partner relationships, including broadline partnership for Texas, Utah and New Mexico, implementing programs and events to enhance partner relations, consistently achieving or surpassing quotas

REGIONAL SALES MANAGER

SPILLOVER SOFTWARE GROUP
08.2021 - 03.2022
  • Promoted and sold company's SaaS product and services, specializing in website design, digital presence, social media, and online ordering solutions for restaurants, alongside digital marketing and SEO consultation
  • Conducted cold calls, live demos, attended trade shows, followed up with warm leads and resolved customer issues
  • Managed partner relationships, including Ben E Keith, through events, ride-alongs, and team management, providing support and disciplinary action as needed for a team of 8
  • Self and team achieved quota all but one month

SALES CONSULTANT

SYSCO FOODS
01.2019 - 08.2021
  • Successfully promoted company products and services, achieving President's club recognition and turning a previously negative margin territory into over 50% growth
  • Responsibilities included cold calling, new business development, account penetration, loss minimization alongside product research and development
  • Provided expertise in menu design and margin consultation, cost analysis for restaurants, and utilized CRM platform for efficient relationship management

MITIGATION SPECIALIST

WARDLAW CLAIMS SERVICE
02.2014 - 01.2019
  • Review and audit mold, water, and fire estimates for accuracy and standards compliance, negotiating prices with non-contract vendors and reporting findings
  • Calculate needs, write estimates using Xactimate, collaborate with adjusters for policy coverage, and make payments based on audit reviews
  • Managed team of 12, reviewing their audits for accuracy and making appropriate corrections

GENERAL MANAGER

STARBUCKS COFFEE COMPANY
09.2007 - 02.2014
  • Led hiring, training, and supervision of a 25 - member team, ensuring adherence to health and safety standards while achieving legendary customer service for 8000+ weekly customers
  • Managed sales operations, inventory control, payroll processing and labor costs, contributing to the store's top 5 national ranking in revenue percentage and growth
  • Maintained P&L accountability, including budget management and disciplinary actions, while overseeing promotions and implementing company initiatives

COLLEGE AGE EMPLOYMENT

08.2003 - 09.2007
  • Bakery Manager - Albertson's Grocery
  • Café Manager - Border's Bookstore
  • Rehab Therapy tech - Waco Center for Youth
  • Bartender - Arizola's Mexican Restaurant

Education

AA - MARKETING

MCLENNAN COMMUNITY COLLEGE
WACO, TX

Skills

  • Management
  • Sales
  • Leadership
  • Team building
  • Strategic planning
  • Problem-solving
  • Collaborative environment
  • Customer service
  • Staff training
  • Inventory management

References

Miriam Neudstat, Sales Manager, BentoBox, 845.325.5492

Communication Skills

Excellent communication skills enable me to collaborate with clients, stakeholders, employees, and cross functional teams to deliver the highest quality results.

Timeline

MANAGER

THE SALT LICK
01.2024 - Current

ACCOUNT EXECUTIVE

BENTOBOX
03.2022 - 12.2023

REGIONAL SALES MANAGER

SPILLOVER SOFTWARE GROUP
08.2021 - 03.2022

SALES CONSULTANT

SYSCO FOODS
01.2019 - 08.2021

MITIGATION SPECIALIST

WARDLAW CLAIMS SERVICE
02.2014 - 01.2019

GENERAL MANAGER

STARBUCKS COFFEE COMPANY
09.2007 - 02.2014

COLLEGE AGE EMPLOYMENT

08.2003 - 09.2007

AA - MARKETING

MCLENNAN COMMUNITY COLLEGE

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