Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Matthew Wisniewski

Newton,NH

Summary

Strong background in leadership with a proven track record in past positions, excelling in customer service and inventory management. Enhanced operational efficiency, achieving significant cost reductions while fostering team motivation. Skilled in staff training and development, I leverage strong decision-making abilities to drive sales growth and improve customer satisfaction. I have hands on skills in automotive and am a passionate individual when it comes to the automotive industry.

I have a professional management background with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Sanel NAPA
04.2023 - Current
  • Streamlined inventory management processes to enhance accuracy and reduce waste.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Assistant Manager

AutoZone
03.2021 - 03.2023
  • Managed daily operations to ensure team efficiency and customer satisfaction.
  • Developed and implemented training programs for new staff members.
  • Coordinated scheduling and facilitated communication among team members.
  • Analyzed performance metrics to identify process improvement opportunities.
  • Collaborated with upper management on strategic planning initiatives to drive growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Member

Savers Thrift Store
12.2016 - 03.2020
  • Collaborated with team members to ensure efficient workflow and timely completion of tasks.
  • Assisted in maintaining inventory accuracy through regular stock checks and updates.
  • Operated various equipment safely and efficiently in compliance with safety protocols.
  • Implemented best practices for customer service, improving overall satisfaction ratings.
  • Monitored product quality and adhered to company standards during production runs.
  • Contributed to daily operational goals through proactive problem-solving and teamwork.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Supported training initiatives for new staff, enhancing onboarding processes and team integration.

Shift Leader

Dunkin Donuts
06.2014 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.

Education

GED -

Haverhill High School
Haverhill, MA
06-2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Customer rapport
  • Sales strategies
  • Staff development
  • Cost reduction
  • Multitasking and organization
  • Inventory management
  • Employee engagement
  • Customer relationship management
  • Work Planning and Prioritization

Timeline

Assistant Manager

Sanel NAPA
04.2023 - Current

Assistant Manager

AutoZone
03.2021 - 03.2023

Team Member

Savers Thrift Store
12.2016 - 03.2020

Shift Leader

Dunkin Donuts
06.2014 - 03.2016

GED -

Haverhill High School

Similar Profiles

CREATE PROFILE
Matthew Wisniewski