Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Witt

Dallas,TX

Summary

Experienced Operations and Fleet Management Professional with over a decade of leadership in logistics, team development, and operational optimization. Proven track record of driving KPI improvements, enhancing safety standards, and implementing innovative training programs to achieve measurable outcomes. Adept at bridging front-line operations with strategic objectives to deliver high-performance results in dynamic environments.

Overview

13
13
years of professional experience

Work History

Operations Manager - OTR Driver Management

Stevens Transport
02.2019 - Current
  • Spearhead internal and external operations, leading a team of 12 Driver Managers, all new Driver Managers in Training, and overseeing 350 CMV drivers, ensuring operational excellence and alignment with leadership goals.
  • Resolve high-priority operational challenges across drivers, managers, and departments, reducing issue escalation rates by driving proactive problem-solving and collaboration.
  • Optimize KPI performance, increasing fleet utilization by 8% year-over-year and reducing turnover by 5% through strategic initiatives and targeted support.
  • Collaborate with Fleet Safety to implement safety-related practices using Netradyne camera analysis, driving down accidents and safety incidents through enhanced training programs.
  • Oversee hiring, scheduling, performance evaluations, and succession planning, advancing internal promotions and strengthening team effectiveness.
  • Lead cross-functional coordination between Customer Service and Planning teams to meet service standards, achieving consistent on-time pickup and delivery.
  • Initiated and maintain Stevens Transport's Driver Ride-Along Program, providing over 50 operations staff members with firsthand experience of driver challenges, enriching training and team empathy.
  • Conduct and oversee monthly Driver Management Training programs to build collaboration between Driver Management and other operations departments, providing skill refreshers and ensuring continuous employee development.

Operations Manager - Customer & Driver Management

C.R. England
01.2018 - 02.2019
  • Resolved escalated customer complaints related to product delivery, ensuring swift resolution and maintaining strong client relationships.
  • Directed front-line staff in transport operations, enhancing customer account tracking and monitoring processes, and strengthening overall team efficiency.
  • Bridged the gap between Customer Service and Driver Management teams by leveraging extensive experience in both departments, driving improved collaboration and operational alignment.
  • Collaborated with executive leadership to align strategic objectives with front-line operations, building trust and ensuring organizational goals were communicated effectively.
  • Oversaw all fleet KPI performance metrics, focusing on Production, Retention, On-Time Service, and Safety, and drove improvements through consistent monitoring and targeted interventions.

Operations Training Supervisor

C.R. England
04.2017 - 01.2018
  • Introduced a classroom-style training approach to operations training, creating a focused learning environment that provided 1:1 support for newly hired operations staff.
  • Improved onboarding efficiency and enhanced employee retention by isolating new hires from distractions, fostering stronger skill development and higher performance levels.
  • Assessed employees' skills, performance, and productivity, identifying critical development areas and tailoring training programs to address team needs effectively.
  • Led training initiatives across all key operational areas, equipping staff with the tools and knowledge required to meet and exceed performance expectations.

Driver Manager - OTR/Regional Operations

C.R. England
01.2014 - 04.2017
  • Directed logistical operations for OTR and Regional Divisions, managing a fleet of 50+ tractors to achieve top driver performance and organizational bonus payouts, consistently ranking as a top-performing fleet.
  • Cultivated strong, professional relationships with drivers, ensuring alignment with operational goals while fostering collaboration to resolve transportation conflicts and maintain uninterrupted service delivery.
  • Established and managed multiple NAT/OTR/REG fleets, including a new entry-level driver training fleet that achieved top safety scores in the OTR/National Division.
  • Designed and launched the Southeast Regional fleet, improving regional service lanes and driver accommodations, enabling drivers to frequently pass through their homes while maintaining high fleet productivity.
  • Developed self-led strategies to enhance driver and asset productivity, ensuring sustained operational success and expanding the company’s service capabilities.

After-Hours Customer Account Manager

C.R. England
02.2012 - 01.2014
  • Managed top-tier accounts, including Conway, FedEx, Armada/LXP, Fresh Express, and Walmart, ensuring consistent service delivery and maintaining strong client relationships.
  • Spearheaded the development and implementation of a "late load notification" process for Fresh Express, a system still utilized by the client and its carriers to enhance supply chain efficiency.
  • Addressed escalated driver and customer challenges, streamlining communication between stakeholders to resolve issues promptly and maintain operational continuity.
  • Collaborated with internal teams to improve account performance metrics, contributing to increased efficiency, service reliability, and client satisfaction.

Education

Business Administration And Management

New Mexico State University
Las Cruces, NM
05-2008

Skills

  • Leadership & Strategy: Team leadership, cross-departmental collaboration, and succession planning
  • Operational Excellence: Fleet management, KPI optimization, and safety program implementation
  • Data & Technology: AS/400, Fleet Ops, Netradyne camera analysis, and route optimization tools
  • Industry Expertise: DOT regulations, customer relationship management, and logistics operations

Timeline

Operations Manager - OTR Driver Management

Stevens Transport
02.2019 - Current

Operations Manager - Customer & Driver Management

C.R. England
01.2018 - 02.2019

Operations Training Supervisor

C.R. England
04.2017 - 01.2018

Driver Manager - OTR/Regional Operations

C.R. England
01.2014 - 04.2017

After-Hours Customer Account Manager

C.R. England
02.2012 - 01.2014

Business Administration And Management

New Mexico State University

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Matthew Witt