Dedicated Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Matthew Wong
Elmhurst
Summary
Overview
6
years of professional experience
6
years of post-secondary education
1
Certificate
Work History
EquinoxNew York
Operations Administrator
09.2023 - Current
Job overview
- Provided administrative support at club level with labor compliance, wage & hour compliance, payroll administration,
Equinox policies & procedures, etc
- Recommended and assists in updating and communicating compliance procedures in accordance with company standards
- Escalated risks, issues or concerns to upper management and Compliance Manager
- Ensured payroll timekeeping records are updated and finalized by payroll deadlines
- Effectively communicated, via phone and via email with employees and managers regarding compliance
- Communicated effectively to ensure conformity and adherence with all applicable state and federal laws, and state regulations
- Managed the daily, weekly and monthly preparation, reconciliation and maintenance of key operational reports and metrics pertaining to compliance to present to upper management
Pioneer Abstract Services CorpNew York
Administrative/Legal Assistant
08.2020 - 10.2021
Job overview
- Produced reports using public records, including deeds, mortgages, liens, judgments, easements, and survey maps to determine property ownership and review any covenants and restrictions
- Scheduled closings and updated calendars for multiple parties including attorneys, lenders, buyers and sellers, as well as assisted during closings to ensure smooth operation
- Greeted all clients and visitors, including escrow officers, real estate agents, lenders, buyers, and attorneys to relay and provide accurate information in a timely manner via in-person, email, or telephone
- Completed electronic and paper filings, initiated billing statements, and managed firm administrative matters.
- Handled clerical duties, including mail, telephone answering, transferring calls, email, and scanning documents.
- Created spreadsheets to track client progress and document billable hours.
Hotel Indigo Lower East SideNew York
Operations Manager In Training
03.2018 - 04.2019
Job overview
- Co-managed housekeeping staff by ensuring they completed daily room assignments and reassigned tasks depending on operational needs
- Conducted inspections of guest rooms after housekeeping staff completed their cleaning to ensure that the housekeeping team fulfilled management cleanliness standards
- Studied union rules and regulations pertaining to the management of housekeeping staff and ensured that such rules and regulations were abided by to protect the liability of hotel management
- Created spreadsheets to monitor and track required bonus payments to the thirty-plus housekeeping team
- Monitored the status of guest rooms and occupancy rate through Oracle’s Opera software
- Provided other administrative assistance by filing employee paperwork and processing guest inquiries.
Education
Baruch College, CUNYNew York, NY
Bachelor of Arts from Political Science
08.2019 - 05.2021
University Overview
Dean’s list Fall 2019, Spring 2020
New York City College of Technology, CUNYNew York, NY
Bachelor of Technology from Hospitality Management
08.2014 - 05.2018
University Overview
Magna Cum Laude, National Society of Collegiate Scholars
Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Proficient in Google Web-Based Software (Google Drive, Google Docs, Google Sheets)
Proficient in Design Tool Software (Procreate and Figma)
Proficient in Zendesk, Ultipro and Salesforce
Certification
Google UX Design Certification July 2022 - May 2023
Timeline
Operations Administrator
Equinox
09.2023 - Current
Administrative/Legal Assistant
Pioneer Abstract Services Corp
08.2020 - 10.2021
Baruch College, CUNY
Bachelor of Arts from Political Science
08.2019 - 05.2021
Operations Manager In Training
Hotel Indigo Lower East Side
03.2018 - 04.2019
New York City College of Technology, CUNY
Bachelor of Technology from Hospitality Management
08.2014 - 05.2018