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Matthew Wood
Sr. QA Engineer
Dacula,GA
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Presales Engineer
Sage Software Inc.
Atlanta, GA
10.2018 - Current
- Presented proposals to customers at industry events, such as conferences and trade shows.
- Formed strong bonds with customers' on-site technical staff to foster trust and retain business relationships.
- Created technical diagrams for proposals using [Software].
- Communicated directly with potential customers, fielding initial calls to elicit full business proposals.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
Sr. QA Engineer
Sage Software Inc.
Lawrenceville, GA
02.2015 - 10.2018
- Facilitated process improvements to successfully decrease errors.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Demonstrated product and quality expertise in product inspections.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Reported on non-compliance issues and other negative factors discovered during production.
SDK Support - Help Desk
Sage Software Inc.
Lawrenceville, GA
06.2011 - 02.2014
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Associate of Science - Computer And Information Sciences
Georgia Perimeter College
Lawrenceville, GA 10.2000 - 05.2003
Skills
Technical consulting
Pre-sales support
Quality assurance
Technical troubleshooting
Testing procedures
Test implementation
Defect monitoring
Documentation skills
Automation knowledge
Software
TeamCity
Net Framework
Timeline
Presales Engineer
Sage Software Inc.
10.2018 - Current
Sr. QA Engineer
Sage Software Inc.
02.2015 - 10.2018
SDK Support - Help Desk
Sage Software Inc.
06.2011 - 02.2014
Associate of Science - Computer And Information Sciences
Georgia Perimeter College
10.2000 - 05.2003