Matthew Wood
Dacula,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Amazon Flex Delivery Driver
Amazon
05.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Customer Service Representative
Uber
10.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Increased efficiency with effective route planning and GPS navigation usage.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Built rapport with passengers through friendly conversation and attentive listening.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Car Sales Advisor
Garage Auto
01.2014 - 10.2019
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
Truck Driver
B And J Trucking
10.2000 - 12.2013
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Education
High School Diploma -
William R Boone High School
Orlando, FL06.1990
Skills
- Data Collection
- Account updating
- Report Generation
- Product Knowledge
- Consultative Sales
- Complaint resolution
- Customer Relations
- Conflict Resolution
- Strategic sales knowledge
- Problem-solving abilities
- Professional telephone demeanor
- Brand representation
Timeline
Amazon Flex Delivery Driver
Amazon
05.2022 - Current
Customer Service Representative
Uber
10.2019 - Current
Car Sales Advisor
Garage Auto
01.2014 - 10.2019
Truck Driver
B And J Trucking
10.2000 - 12.2013
High School Diploma -
William R Boone High School