Matthew Wood
Tucson,AZ
Summary
Dynamic Journeyman Service Manager, and Tech with 30 years proven expertise. Adept at interpreting NEC standards and generating tailored proposals. Recognized for fostering strong customer relationships and leading by example, ensuring operational efficiency and compliance with safety regulations. Committed to delivering high-quality electrical solutions while maintaining a solid professional image.
Overview
11
11
years of professional experience
Work History
Journeyman Service Tech.
Andrews Electric
Tucson, AZ
01.2026 - Current
- Managed job check-in and check-out processes utilizing company software for precise tracking.
- Identified and rectified electrical issues to maintain optimal system functionality.
- Oversaw call completion and streamlined invoice generation and distribution processes.
- Formulated comprehensive proposals for essential repairs and replacements based on initial client consultations.
- Oversaw scheduling of approved proposals, ensuring timely execution.
- Spearheaded procurement of electrical materials to facilitate timely project installations.
- Directed maintenance and inventory management for company vehicles.
- Demonstrated company values through professional appearance, demeanor, and expertise.
- Achieved completion of OSHA training course to enhance workplace safety standards.
Service Department Manager
Sovereign Electric
Tucson, AZ
11.2024 - 11.2025
- Organized service call scheduling and technician dispatch to enhance customer response times.
- Facilitated customer engagement through phone and email communications to evaluate needs and propose tailored solutions.
- Coordinated support for service technicians during work hours and after-hours projects.
- Oversaw acceptance and dispatch of after-hour service calls to guarantee prompt response.
- Organized and led onsite meetings with customers to evaluate and define electrical requirements.
- Established methodologies and defined project scope for proposal development and authorization.
- Oversaw adherence to NEC standards for quality electrical installations.
- Coordinated permit generation processes with city and county authorities.
- Analyzed and tracked commodity trends and market dynamics to inform strategic decision-making.
- Streamlined customer communication to deliver timely scheduling updates and resolve inquiries.
- Fostered customer confidence by delivering knowledgeable presentations and maintaining a professional demeanor.
- Ensured compliance with OSHA and NFPA standards to promote workplace safety.
Service Department Estimator/Foreman
Cascade Electric
Tucson, AZ
04.2015 - 09.2024
- Facilitated customer meetings to define project scope and develop tailored proposals.
- Developed proposals by analyzing labor quotes for commodities and specifications.
- Executed procurement of materials for signed proposals, ensuring timely delivery to shop and proper labeling for job assignments.
- Facilitated resolution of technical issues for technicians, ensuring operational efficiency.
- Ensured compliance with NEC standards for quality installations.
- Assisted in generating permits with city and county agencies and followed up on status with customers.
- Executed regular and after-hours service calls to ensure operational continuity.
- Ensured compliance with OSHA and NFPA safety standards.
Education
No Degree - Completed Apprentceship As Inside Wireman
IBEW Local 570, 5 Year Apprenticeship
Pima Community College. Tucson, AzSkills
Ability to interpret NEC
Knowledge of Electrical theory
Ability to design electrical systems
Ability to read blueprints
Experienced and qualified
Ability to generate proposals
Ability to estimate work
Good foresight for successes or challenges
solid image as a frontman for a company
earn respect from coworkers, lead by example
Dedicated, and Reliable
Additional Information
Completed 2 year diploma course at Southern Maine Technical College in Industrial Electricity.
1992-1994
Timeline
Journeyman Service Tech.
Andrews Electric
01.2026 - Current
Service Department Manager
Sovereign Electric
11.2024 - 11.2025
Service Department Estimator/Foreman
Cascade Electric
04.2015 - 09.2024
No Degree - Completed Apprentceship As Inside Wireman
IBEW Local 570, 5 Year Apprenticeship