Matthew Woodman
Wichita,United States
Summary
Detail-oriented team player with a diverse background in multiple areas of banking. Well-versed in improving bank processes, time management and creating a positive work environment.
Overview
7
7
years of professional experience
Work History
Fraud Operations Manager
Equity Bank
09.2023 - Current
- Utilized data analytics and reporting tools to monitor fraud trends, identify emerging threats, and generate actionable insights for continuous improvement of fraud prevention strategies.
- Developed educational materials and initiatives to raise awareness among customers and employees about common fraud schemes and best practices for fraud prevention.
- Successfully implementing and integrating advanced fraud detection technologies such as machine learning algorithms, AI-powered analytics, and biometric authentication systems.
- Ensuring adherence to regulatory requirements and industry standards related to fraud prevention and data security.
- Fostering strong collaboration between fraud operations, risk management, IT, customer service, and other relevant departments to develop comprehensive fraud prevention strategies.
- Implementing strategies and processes that significantly reduce fraud losses for the company, thereby protecting revenue and enhancing profitability.
Cash Services Supervisor
Equity Bank
11.2022 - 09.2023
- Oversaw cash operations including ATM fills, branch vault limits and foreign cash ordering.
- Became the relationship manager for all cash vendors.
- Gained knowledge in all operations areas of the bank including Electronic Services, Deposit Processing, Treasury Management and Card Services.
- Helped seek out needs for improvements in processes for all operations teams.
- Supervised and became a leaders for all Deposit Operations employees.
Operational Compliance Specialist
Equity Bank
01.2022 - 07.2022
- Reviewed work to ensure compliance with HMDA and Reg CC.
- Created systems to help improve review processes using Microsoft Excel
Electronic Services Specialist
Equity Bank
02.2020 - 01.2021
- Learned rules and regulations regarding debit cards, ACH payments and wire activity.
- Monitored account activity to help protect the bank, and customers, from fraudulent activity
Customer Service Representative
Sunflower Bank
06.2017 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gained knowledge on the retail side of banking, including sales, loans and retail banking products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - General Business
Wichita State University
Wichita, KS08.2019
Skills
- Analytical Skills
- Attention to Detail
- Data Reporting
- Decision Making
- Operational Planning
- In-Depth Research
- Cross Team Collaboration
- Project Management
Timeline
Fraud Operations Manager
Equity Bank
09.2023 - Current
Cash Services Supervisor
Equity Bank
11.2022 - 09.2023
Operational Compliance Specialist
Equity Bank
01.2022 - 07.2022
Electronic Services Specialist
Equity Bank
02.2020 - 01.2021
Customer Service Representative
Sunflower Bank
06.2017 - 02.2020
BBA - General Business
Wichita State University