MATTHEW WORMLEY

Reliable and dedicated individual with over 3 years of experience supporting end-users, demonstrating strong troubleshooting and communication skills. Skilled at delivering excellent customer service and engaging effectively with users of all technical levels. Experienced in hardware replacements, system migrations, and supporting Windows-based systems. Proficient with ticketing systems, Office 365, and antivirus. Knowledgeable in network support, including LAN/WAN and wireless networks. Quick to adapt to new environments and technologies, eager to contribute in a helpdesk support role.

Technical Support and Troubleshooting

• Role: IT Support for Streaming Issues
• Responsibilities: Provided technical support to streamers and community members experiencing connectivity or software issues. Diagnosed problems related to streaming software, hardware, and network configurations, ensuring minimal downtime and efficient resolution.

Bot Development for Twitch/Discord

• Role: Chatbot Developer
• Responsibilities: Developed and maintained a custom chatbot for Twitch and Discord, implementing features such as automated responses, moderation tools, and user engagement prompts. Utilized programming languages like Python or JavaScript to enhance functionality and streamline user interactions.

Twitch Community Management

• Role: Twitch Admin
• Responsibilities: Managed community interactions and moderated chat to ensure a positive environment for viewers and streamers. Addressed user inquiries and technical issues related to streaming, enhancing user experience and engagement.

- Google Cybersecurity at Google - September 2023

Credential ID - 4H6A5TAA85F3

- Introduction to Cybersecurity Learning Path at Try Hack Me- April 2023

Credential ID: THM - UYOPRIGHCC