Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Wright

Sr Principal Field Service Specialist
Jersey City,NJ

Summary

Highly skilled, versatile and motivated Field Service Specialist, offering a wealth of experience in interacting with customers, managing system level troubleshooting and executing repairs. Proven history of reliability and integrity demonstrated across 20 years working with Waters systems and products

Overview

4
4
years of post-secondary education
20
20
years of professional experience

Work History

Sr Principal/ Sr Field Service Specialist

Waters Corporation
New York, NY
02.2008 - Current
  • Installation, performance maintenance, troubleshoot and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics)
  • Deliver system level training at customer sites
  • Mentor the local Field Service Specialists and assist with the development of their expertise and system level troubleshooting
  • Issue field service reports daily to document work performed
  • Manage customer escalations
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Establish and maintain effective relationships with external and internal customers ensuring their success

GSS Field Service Enginner (QTOF)

Waters Corporation (UK)
Manchester , UK
04.2004 - 02.2008
  • Responsible for supporting the worldwide service organization, mainly by performing installations and repair service at escalated, qualified and high profile customer sites.
  • To travel, where and when requested, around the world, ensuring that one-man installations/service/upgrades are completed in a timely manner.
  • Supervise installations when required, giving on-site operation and troubleshooting training to local engineers in the field.
  • Perform Route Cause Analysis (RCA) on returned instruments and produce the relevant reports.
  • Provided telephone support to engineers in the field by determining cause of issue and explaining most effective solution.

Test and Installation Engineer

Micromass Ltd
Manchester, UK
05.2001 - 04.2004

Education

BSc Honours - Environmental Science

De Montfort University
Leicester, UK
09.1993 - 07.1997

Skills

    Technical support

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Timeline

Sr Principal/ Sr Field Service Specialist

Waters Corporation
02.2008 - Current

GSS Field Service Enginner (QTOF)

Waters Corporation (UK)
04.2004 - 02.2008

Test and Installation Engineer

Micromass Ltd
05.2001 - 04.2004

BSc Honours - Environmental Science

De Montfort University
09.1993 - 07.1997

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Matthew WrightSr Principal Field Service Specialist