Matthew Wright
Mariposa,CA
Summary
Flexographic printing professional committed to exceeding expectations and developing creative solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assessing and prioritizing requirements. I am outgoing, methodical and posses strong analytical and problem-solving skills. Currently looking for new opportunities and challenges.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Fortis Solutions Group (formerly Label Technology)
Merced, CA
07.2018 - Current
- Managing CS Department with nine project managers and two estimators.
- Developed and fostered a highly engaged departmental culture providing superior value-added service levels.
- Oversee all project estimating to set and attain company profitability goals.
- Developed company-wide Smartsheet tools to be used by internal and external customers.
- Monitored customer service standards to ensure high levels of customer satisfaction. Achieved an NPS score of 82 in 2022.
- Developed strategies for improving the overall quality of the customer experience.
- Organized training workshops for employees on topics such as communication techniques, technical specifications and conflict resolution skills.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Reviewed processes regularly to identify opportunities for improvement in efficiency and effectiveness.
- Continually coach team on best practices on service related excellence.
- Trained and mentored new team members to promote productivity, technical accuracy and proactive customer service.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement each quarter.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Personally recruited and trained new employees to meet strict job requirements.
- Worked with many other Fortis locations to realize intercompany synergies.
Senior Project Manager
Label Technology Inc
Merced, CA
03.2001 - 07.2018
- Effectively engineer, plan and deliver successful print production projects for the largest group of key accounts with company.
- Acquire in-depth knowledge of clients business in order to provide proactive partnerships.
- Collaborage effectively with client creative teams to foster high level trust.
- Provided customer press check functions ensuring Flexographic brand continuity.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with internal teams and customers.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Special Projects - Customer Service
Label Technology Inc
Merced, CA
12.1996 - 03.2001
- Responsible for establishing and maintaining profitable customer relationships.
- Deliver exceptional value-add service level.
- Special project deliveries including; product line enhancements, process improvements and R&D of potential growth product lines.
- Provided support in the planning and implementation of special projects initiatives.
- Created and maintained up-to-date project documentation including status reports, meeting minutes, action item lists.
- Organized and facilitated regular internal project review meetings with stakeholders.
Art Director
Brown Family Farms (Frightmare Farms - Seasonal)
Plainsburg, CA
02.2016 - 11.2016
- Developed creative concepts and overall visual designs for midway and muliple different attractions.
- Optimized operations to allow for optimal throughput of 2,000+ guests per night, over fifteen nights of operation per season.
- Design and development of all print and trade show media.
- Represented the buisness at multiple industry trade shows.
- Conducted research into current trends in the industry for use in designing campaigns.
- Primary set and prop design as well as production.
Education
Some College (No Degree) - Graphic Design
California State University - Stanislaus
Turlock, CA06-1998
Skills
- Flexographic Flexible Packaging Expertise
- Process & Graphic Design
- Strong leadership
- Project Management
Certification
- Graphic Design Certification
- IFS PACsecure Internal Auditor Certification
- Exrite Color Discrimination - perfect score 2024
Timeline
Customer Relations Manager
Fortis Solutions Group (formerly Label Technology)
07.2018 - Current
Art Director
Brown Family Farms (Frightmare Farms - Seasonal)
02.2016 - 11.2016
Senior Project Manager
Label Technology Inc
03.2001 - 07.2018
Special Projects - Customer Service
Label Technology Inc
12.1996 - 03.2001
Some College (No Degree) - Graphic Design
California State University - Stanislaus
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