Matthew Wright
Stanfield,AZ
Summary
Dynamic Field Service Technician with AT&T, recognized for exceptional customer service and technical troubleshooting skills. Proven ability to enhance operational efficiency through effective training and mentoring. Adept at diagnosing complex issues and implementing solutions, resulting in increased customer satisfaction and improved team performance. Committed to maintaining professionalism in all client interactions.
Overview
36
36
years of professional experience
Work History
Administrator and Instructor
AT&T
01.2022 - Current
- Managed administrative tasks to enhance operational efficiency across departments.
- Streamlined communication processes, improving information flow between teams.
- Developed and maintained filing systems to ensure data accuracy and accessibility.
- Coordinated scheduling for meetings and events, optimizing resource allocation.
- Provided training support to new staff, fostering a collaborative work environment.
- Mentored junior team members on best practices for administrative functions, promoting skill development.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Field Service Technician
AT&T
02.1996 - Current
- Diagnosed and resolved technical issues in telecommunications equipment.
- Conducted routine maintenance and inspections on network infrastructure.
- Collaborated with cross-functional teams to implement system upgrades.
- Trained junior technicians on troubleshooting and repair techniques.
- Developed training materials for new technologies and best practices in field operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Communications Technician
US Army
08.1989 - 08.1994
- Installed and maintained communication systems to ensure operational readiness.
- Diagnosed and resolved technical issues with radio, satellite, and network equipment.
- Collaborated with cross-functional teams to enhance communication capabilities during missions.
- Developed training materials for personnel on effective use of communication technologies.
- Mentored junior technicians in troubleshooting and repair techniques for communication devices.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
Education
High School Diploma -
Shelbyville Senior High
Shelbyville, IN06-1998
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Valid Driver's license
- Repair and installation
- Courteous and professional
Accomplishments
- Resolved product issue through consumer testing.
AT&T Service Excellence
Awarded for the development of a new AT&T Expert Academy training center. Which included working with management as well as fellow instructors to design curriculum and build a laboratory for a hands on learning experience. Also collaborated with various third party company representatives on the use and application of products.
Once the academy was built, worked as team lead and instructor. Duties included cultivation of new courses, and instructing numerous technicians with classroom and hands on skills.
Timeline
Administrator and Instructor
AT&T
01.2022 - Current
Field Service Technician
AT&T
02.1996 - Current
Communications Technician
US Army
08.1989 - 08.1994
High School Diploma -
Shelbyville Senior High