Matthew S. Wright
Charlotte,NC
Summary
Motivated Customer Service Representative with strong communication, active listening, and problem-solving skills. Goal-focused and service-oriented, with a commitment to understanding customer needs and delivering effective solutions that support satisfaction and loyalty. Reliable and adaptable team player with strong time management abilities, eager to contribute to team objectives, learn quickly, and support organizational growth.
Expertise in managing customer interactions and resolving issues efficiently. Looking to transition into new field where these transferrable skills can drive positive outcomes and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Self Employed Services
Charlotte, NC
02.2021 - Current
- Designed custom tattoo artwork based on client consultations and personal preferences.
- Utilized advanced tattooing techniques to ensure precision and high-quality results.
- Advised clients on aftercare procedures to promote healing and preserve artwork integrity.
- Maintained a clean, organized workspace adhering to health and safety regulations.
- Built strong client relationships through effective communication and personalized service.
- Mentored junior artists in techniques, equipment usage, and best practices for tattooing.
- Developed marketing strategies to attract new clients through social media platforms.
- Oversaw inventory management of supplies, ensuring availability of high-quality materials for services.
- Created custom tattoo designs for customers.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Performed clean, high-quality work at all times.
- Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
- Utilized photographs and sketches from customers to develop ideas.
- Accepted and processed customer payments.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
- Streamlined appointment scheduling for improved efficiency, ensuring timely completion of tattoo projects.
- Provided consultations for potential clients, guiding them through the design process and addressing any concerns or questions.
- Ensured compliance with state regulations regarding licensing, permitting, sanitation guidelines throughout all aspects of the business operation.
- Continuously improved artistic skills through ongoing education and participation in industry workshops or conferences.
- Adapted personal artistic style based on feedback from clients or peers to continue growing as an artist within the industry.
Digital Customer Care Agent
Found Ever
Charlotte, NC
02.2025 - 07.2025
- Navigated multiple computer systems and utilized search tools to find information.
- Updated records with details of customer interactions and transactions.
- Documented all call information according to standard operating policies and procedures.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Supervisor
Manage Labor Solutions
Charlotte, NC
01.2024 - 02.2025
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Inspired teams using motivational leadership style.
- Attended and contributed to regular managerial meetings.
Shift Lead
Manage Labor Solutions
Charlotte, NC
01.2024 - 02.2025
- Inspired teams using motivational leadership style.
- Attended and contributed to regular managerial meetings.
Education
Bachelor Of Fine Arts - Studio Arts
Johnson C. Smith University
Charlotte, NC05-2027
High School Diploma - undefined
Salisbury High
Salisbury, NC05-2017
Skills
- Experience with CRM applications
- Adaptable to change
- Skilled in implementing feedback
- Efficient typing skills
- Performance tracking
- Strong attention to detail
- Problem-solving skills
- Database management
- Interpersonal communication
- Social media monitoring
- Teamwork
- Customer service
- Time management
- Multitasking Abilities
- Reliability
Timeline
Digital Customer Care Agent
Found Ever
02.2025 - 07.2025
Supervisor
Manage Labor Solutions
01.2024 - 02.2025
Shift Lead
Manage Labor Solutions
01.2024 - 02.2025
Tattoo Artist
Self Employed Services
02.2021 - Current
High School Diploma - undefined
Salisbury High
Bachelor Of Fine Arts - Studio Arts
Johnson C. Smith University