Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Wyatt

Leland,NC

Summary

With a proven track record at Buff Masters, I excel in automotive detailing and customer service, enhancing vehicle aesthetics and client satisfaction. My expertise in interior detailing and team coordination has significantly improved operational efficiency. Known for meticulous attention to detail and problem-solving, consistently delivering exceptional results, fostering strong client relationships and workplace excellence.

Overview

6
6
years of professional experience

Work History

Auto Detailer/ Supervisor

Buff Masters
05.2024 - 12.2024
  • Washed cars and trucks daily for car wash and detail center.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, carpet, vinyl and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues.
  • Shined vehicle windows and windshields to remove water spots.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
  • Developed strong relationships with clients by consistently delivering exceptional services.
  • Instituted quality control measures to assess completed jobs before releasing vehicles back to customers, minimizing return visits due to dissatisfaction or incomplete workmanship.
  • Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
  • Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
  • Maintained clean, tidy and safe work environment.
  • Provided exceptional customer service and addressed customer inquiries.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Applied protective agents, including sealants, to protect surfaces.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Painter

A.S.A.P.
12.2018 - 05.2024
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
  • Evaluated completed work for quality and adherence to standards and client requirements.

Education

Some College (No Degree) - Clinical Psychology

Harford Community College
Bel Air, MD

High School Diploma -

C. Milton Wright HS
Bel Air, MD
05-2009

Skills

  • Automotive detailing
  • Interior detailing proficiency
  • Team coordination
  • Clay bar treatment
  • Odor removal techniques
  • Trim and molding care
  • Glass cleaning techniques
  • Customer service
  • Stain removal
  • Attention to detail
  • Problem-solving

Timeline

Auto Detailer/ Supervisor

Buff Masters
05.2024 - 12.2024

Painter

A.S.A.P.
12.2018 - 05.2024

Some College (No Degree) - Clinical Psychology

Harford Community College

High School Diploma -

C. Milton Wright HS

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Matthew Wyatt