Matthew Yates
Oviedo,FL
Summary
Results-driven Relationship Manager with a proven track record in building and maintaining strong partnerships. Experienced in managing distributor and retailer relationships, introducing new products to the market, and driving business growth. Strong expertise in customer relationship management, e-commerce, and branding. Committed to delivering exceptional service and achieving customer satisfaction. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. Offering dynamic collaboration and decision making skills.
Overview
8
8
years of professional experience
Work History
Relationship Manager
Mr. Checkout Distributors
01.2020 - 05.2023
- Developed and managed relationships with distributors and retailers within network, ensuring seamless communication and collaboration
- Utilized Google Sheets to track and record data, optimizing efficiency and accuracy
- Successfully introduced new products to market through network, driving sales and revenue
- Proactively engaged with prospective companies, highlighting benefits of joining the network and facilitating their onboarding process
- Prioritized relationship management as a key focus, consistently exceeding customer expectations.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Shipping Manager
Mount this Fish Company
01.2015 - 07.2021
- Oversaw all aspects of shipping operations, including packaging, verifying content, receiving packages, and ordering supplies
- Led and managed a team of staff members, providing guidance and fostering a positive work environment
- Ensured timely, accurate, and secure shipping and distribution of products
- Collaborated closely with carriers to guarantee correct, safe, and on-time delivery of goods.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Pulled, verified, and packaged items for shipment.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Organized storage areas to optimize materials movements and minimize labor hours
- Communicated with vendor representatives to resolve damaged shipments and item shortages
Seasonal Delivery Driver
UPS
11.2020 - 02.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Operated light trucks to deliver loads as far as 26 miles from home location
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Operated vehicle safely in highly congested areas with no traffic violations
- Loaded truck and properly secured items to prevent damage for deliveries
- Verified accuracy of all deliveries against order forms
- Kept detailed mileage and fuel reports to track overall fuel costs
- Inspected and maintained delivery vehicles regularly to keep in safe working order
Education
No Degree - General Studies
Valencia Community College
Orlando, FL05.1994
High school diploma -
Apopka High School
Apopka, FL05.1993
Skills
- Relationship Management: Proven ability to build and maintain strong partnerships, fostering mutually beneficial relationships
- Business Development: Skilled in identifying new business opportunities and driving growth through strategic initiatives
- Branding: Knowledgeable in creating and enhancing brand identity to increase brand awareness and market presence
- Customer Relationship Management: Experienced in delivering exceptional customer service and ensuring customer satisfaction
- E-Commerce: Familiar with e-commerce platforms and strategies for driving online sales
- Relationship Management
- Product Recommendations
- Customer Relationships
- Customer Service
- Issue Resolution
- Relationship Building
- Excellent Communication
- New Business Development
- Overcoming Objections
- Written and Verbal Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Seasonal Delivery Driver
UPS
11.2020 - 02.2021
Relationship Manager
Mr. Checkout Distributors
01.2020 - 05.2023
Shipping Manager
Mount this Fish Company
01.2015 - 07.2021
No Degree - General Studies
Valencia Community College
High school diploma -
Apopka High School
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