Matthew Yeatherman
Arlington,TX
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Store Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail sales professional offering 23 years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Overview
24
24
years of professional experience
Work History
Store Manager
Leslies Swimming Pool Supplies
1104 N. Fielder Rd. Arlington, Tx.
03.2004 - 02.2015
- Operated a cash register for cash, check and credit card transactions with 97% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained new sales associates each year.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Department Head and Key Carrier
Home Depot
201 Road to Six Flags Dr. Arlington, Tx.
04.1996 - 07.2003
- Partnered successfully with departments to produce positive outcome.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and rolled out new policies.
- Hired and trained staff.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
Department Manager
Wolfe Garden Center
Fielder Rd. and Lamar Blvd. Arlington, Tx
03.1991 - 03.1996
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Developed weekly schedules for employees.
- Forecasted manpower requirements based on daily workload and company targets.
- Received, stored and shipped goods and materials.
- Tagged all inbound merchandise with receiving date.
- Stacked and transported all overstock to storage areas.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stocked, staged and transported goods.
- Operated forklifts and other heavy machinery safely.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Swept floors and stored equipment at the end of each shift.
- Loaded and unloaded truck cargo.
Education
High School Diploma - undefined
Lamar High School
1992
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- POS systems knowledge
- Upselling techniques
- Merchandising
- Stocking
- Skilled problem solver
- Shipment processing
- Motivated team player
- Employee relations
- Natural leader
Timeline
Store Manager
Leslies Swimming Pool Supplies
03.2004 - 02.2015
Department Head and Key Carrier
Home Depot
04.1996 - 07.2003
Department Manager
Wolfe Garden Center
03.1991 - 03.1996
High School Diploma - undefined
Lamar High School
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