Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew York

Maylene,United States

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience

Work History

Retail Store Manager

Cracker Barrell Old Country Store
Calera, AL
08.2022 - 07.2024
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Ensured all safety protocols were followed at all times by staff members.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delegated work to staff, setting priorities and goals.

Small Business Owner

Clean-Thrity
Birmingham, AL
01.2020 - 08.2022
  • Swept, vacuumed and mopped hardwood floors.
  • Dusted furniture, fixtures, window sills, baseboards and other surfaces.
  • Maintained a safe working environment by using appropriate cleaning supplies.
  • Developed business plans and strategies to grow small business.
  • Set pricing structures according to market analytics and emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.

Retail Sales Manager

Cracker Barrell Old Country Store
Bessemer, AL
08.2008 - 01.2020
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Monitored employee performance and provided feedback to improve productivity.
  • Maintained a clean work environment to promote safety standards.
  • Coordinated with other departments within the organization.
  • Collaborated with team members to develop creative solutions for challenges.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Adhered strictly to all laws governing the retail industry in the region.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Built talented and successful team that increased department sales.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Education

GED -

Calhoun Community College
Tanner, AL
12-2011

Skills

  • Sales Growth
  • Performance monitoring
  • Hiring and Training
  • Sales Leadership
  • Retail Employee Training
  • Problem-Solving
  • Goal Setting
  • Staff Management
  • Safety mindset
  • Workforce Management
  • Staff Development
  • Business Planning
  • Complex Problem-Solving
  • Team Building and Motivation
  • Leadership Team Building
  • Relationship and Team Building

Languages

English
Professional

Timeline

Retail Store Manager

Cracker Barrell Old Country Store
08.2022 - 07.2024

Small Business Owner

Clean-Thrity
01.2020 - 08.2022

Retail Sales Manager

Cracker Barrell Old Country Store
08.2008 - 01.2020

GED -

Calhoun Community College

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Matthew York