Matthew Zangaro
Pittsburgh,PA
Summary
Results-oriented professional with extensive experience in customer service and operations management. Skilled in time management and staff training, contributing to streamlined processes and improved team performance in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Construction Flagger
RCC
Pittsburgh, Pennsylvania
10.2025 - Current
- Directed traffic flow around construction sites for safety compliance.
- Monitored work zones for hazards and communicated with crew members.
- Communicated with construction personnel regarding the flow of traffic in work zones.
Assistant General Manager
Crunch Fitness
Pittsburgh, Pennsylvania
10.2024 - 08.2025
- Oversaw daily operations to ensure optimal fitness center performance.
- Managed staff scheduling and training for enhanced team efficiency.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
Bar Tender
Mark's North Park Lounge
Pittsburgh, Pennsylvania
05.2009 - 06.2024
- Mixed and served a variety of cocktails and beverages for patrons.
- Maintained cleanliness and organization of bar area and equipment.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Monitored inventory levels and procured supplies for bar operations.
Dance Studio Director
Pittsburgh Poison Allstars
Pittsburgh, Pennsylvania
05.2005 - 05.2018
- Designed and implemented innovative dance curricula for diverse age groups and skill levels, enhancing student engagement and skill development.
- Oversaw daily studio operations to create a welcoming environment for students and families, fostering a positive community atmosphere.
- Guided instructors on effective teaching techniques and student engagement strategies, improving overall instructional quality.
Education
High School Diploma -
North Hills High School
Pittsburgh, PA05-2005
Skills
- Inventory management
- Team leadership
- Customer service
- Staff training
- Conflict resolution
- Time management
- Process improvement
- Operations management
Timeline
Construction Flagger
RCC
10.2025 - Current
Assistant General Manager
Crunch Fitness
10.2024 - 08.2025
Bar Tender
Mark's North Park Lounge
05.2009 - 06.2024
Dance Studio Director
Pittsburgh Poison Allstars
05.2005 - 05.2018
High School Diploma -
North Hills High School