Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew Zantop

SAINT JOSEPH,MI

Summary

  • Dependable Store Manager equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
  • Total oversight of $6.3 million revenue store ensuring customer service, operations, safety standards and employee training are operating accordingly, based on company standards.

Overview

9
9
years of professional experience

Work History

Store Manager

Burlington
Benton Harbor, MI
04.2024 - Current
  • Recruit, train and supervise new employees.
  • Prepare monthly reports on sales figures, expenses, profits.
  • Assess operational efficiency of the store's departments.
  • Establish customer service standards and monitor staff compliance.
  • Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage.

Store Manager

PetSmart
Kalamazoo/Benton Harbor, MI
12.2020 - 01.2024
  • Set performance expectations for employees and implemented improvement plans to reach targets.
  • Promoted team-oriented culture with common sales, service and productivity goals.
  • Delegated assignments to meet coverage needs and maintain store standards.
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
  • Directed and maintained store merchandising standard to present organized and engaging in-store experience.
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.

Assistant Store Manager

PetSmart
Grand Rapids/Jackson, MI
11.2016 - 12.2020
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.

Operations Manager

Culligan Water Conditioning Service
Jackson, MI
08.2015 - 11.2016
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned delivery routing, team workflows and promotional initiatives.

Education

Business Management

Adrian College
Adrian, MI

Skills

  • Budgeting and cost control
  • Customer Service Management
  • Culture Development
  • Systems Implementation
  • Store operations oversight
  • Employee Training
  • Revenue generation
  • Sales oversight

Accomplishments

  • Led store to 37th, amongst 1653 stores, on company scorecard in first stint as Store Manager, 500 spots better than the store had finished in previous 10 years
  • Took over low performing store, having finished 1552 in previous year on company scorecard and moved to 449 the following year.
  • Chosen by District manager to represent the district on talent calls with the Regional Manger to discuss wins and opportunities within the company.

Timeline

Store Manager

Burlington
04.2024 - Current

Store Manager

PetSmart
12.2020 - 01.2024

Assistant Store Manager

PetSmart
11.2016 - 12.2020

Operations Manager

Culligan Water Conditioning Service
08.2015 - 11.2016

Business Management

Adrian College

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Matthew Zantop