Matthew Zavala
Chicago,Illinios
Summary
Closed bar 5 nights per week and verified security of building. Prohibited sale of alcohol to intoxicated guests, carefully monitoring intake of alcohol by each patron. Conducted weekly and monthly inventories to verify adequate supply of liquor, ice, cups and other necessities. Friendly Bartender with exception interpersonal skills and problem solving skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Bartender/Manager
Charlie's Chicago
3726 N Boardway 60613 Chicago, Il
10.2017 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Prepared garnishes by evenly slicing and pitting fruits.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or repair needs.
- Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Weslaco East High School
07.2007
Skills
- Preparing Garnishes
- Employee Coaching
- Ordering Supplies
- Staff Management
- Customer Service
- Staff Training
- Cash Handling
- Problem Solving
- Team Leadership
- Conflict Resolution
Certification
Illinois Basset
Languages
English
Native or Bilingual
Timeline
Lead Bartender/Manager
Charlie's Chicago
10.2017 - Current
High School Diploma -
Weslaco East High School