Matthew Zettwoch
NY,NY
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Flexible Resident Assistant knowledgeable about rules for students and campus regulations. Skilled in student mentoring and counseling. Commended for developing sense of community among students and organizing and coordinating fun, educational activities on campus.
Overview
2
2
years of professional experience
Work History
Resident Assistant
SUNY Cortland
Cortland, New York
08.2024 - Current
- Organized monthly social and educational programs to enhance resident engagement.
- Assisted with resolving student conflicts and disputes.
- Welcomed new residents and assisted with community adjustment.
- Monitored the condition of communal areas, reporting maintenance issues promptly.
- Implemented strategies to increase resident participation in hall events and activities.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Interfaced with residents to address and resolve complaints or grievances.
- Coordinated student events such as movie nights, game nights, and other social activities.
Facilites Assistant
Bridgehampton Tennis And Surf Club
Long Island, New York
05.2024 - 08.2024
- Conducted regular safety inspections to ensure compliance with regulations.
- Coordinated with vendors for repairs or replacements of any damaged equipment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Disposed of or oversaw disposal of surplus or unclaimed property.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Developed plans for efficient use of space within the premises.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
- Assisted with the setup of meeting spaces for events or conferences held at the facility.
Food Runner
LEGOLAND
Goshen, New York
05.2023 - 08.2023
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Provided exceptional customer service, responding promptly to requests and concerns.
Education
Some College (No Degree) -
Suny Cortland
Cortland NYSkills
- Room inspection
- Residential support
- Student leadership
- Medication support
- Moral conduct
- Resident support
- Mediation
- Health and safety compliance
- Ethical standards
- Social engagement
- Critical thinking
- Emotional support
- Emergency response
- Facilities tour leadership
- Building systems
- Furniture assembly
- Waste management
- Building repair
- Repairs and maintenance
- Work order management
- Utilities
Languages
Spanish
Limited
English
Professional
Accomplishments
- 3x Employee of the week at Legoland
References
References available upon request.
Timeline
Resident Assistant
SUNY Cortland
08.2024 - Current
Facilites Assistant
Bridgehampton Tennis And Surf Club
05.2024 - 08.2024
Food Runner
LEGOLAND
05.2023 - 08.2023
Some College (No Degree) -
Suny Cortland
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